Practice Management Institute ~ Certified Medical Office Manager

Certified Medical Office Manager Exam Preparation Handbook

The Certified Medical Office Manager examination is designed to test a welldefined body of knowledge representative of professional practice in the discipline of medical practice office management and administration. Successful completion of this certification examination verifies that the candidate has met competency standards set forth by the PMI Certification Board for this specific specialty area.

Format: Multiple-choice

Time Allowed: 360 Minutes (6 Hours)

Number of Required Answers: 100

Avg. Time Per Answer: 2.40 Minutes (approx. 2 Minutes, 40 Seconds)

Approximate Weight:

Financial Management 32%

Managed Care, OIG, HIPAA 24%

Practice Administration 16%

Personnel Management 28%

Competency: Candidates must compile an aggregate score of 70% in order to meet the minimal certification standards set forth by the PMI Certification Board.

Score: Scores are determined by totaling the number of incorrect answers minus 100 (maximum score).

Results: Results are usually determined within a 6-week period. Candidates are asked not to inquire about results until this period has expired. PMI exam results are provided in writing only, and will not be obtained over the phone.

Bylaws: Candidates are encouraged to access the PMI Website, www.pmiMD.com, for questions regarding the PMI Certification Bylaws. This includes inquiries regarding appeals, re-testing and re-certification.

WHAT TO BRING ON THE DATE OF THE EXAM:

1. Picture Identification

2. Three #2 Pencils and/or Blue/Black ballpoint pens

3. Calculator (optional, but recommended)

4. Exam Fee and/or Confirmation of Payment for Exam

EXAM TIPS:

1. Allot adequate time for nourishment, rest, and relaxation on the day before and day of the exam.

2. Arrive at least 30 minutes prior to the exam start time.

3. Have all materials listed above available and ready for use upon arrival to exam site (i.e., pens, pencils, reference materials).

4. Turn off pagers and mobile phones.

5. Listen carefully to all exam instructions.

6. Do not start the exam until instructed to do so.

7. Take your time.

8. Read each question carefully.

9. Clearly and legibly document answers.

10. Attempt to answer each question (even if you do not know the answer).

11. Print your name at the top of each page of the exam

12. Completely erase mistakes or indicate mistakes with one line drawn through the incorrect answer.

13. Upon completion, review the exam to ensure all questions were answered.

14. Do not communicate with other candidates during the exam.

15. Before turning in the exam, ensure that all personal information has been completed correctly.

16. Leave the exam site immediately after turning in your exam.

17. Good Luck!

STUDY GUIDE:

1. Financial Calculations

a. Gross / Net Revenue

b. Cost Per Patient

c. Collection Ratios / Percentages

d. Expense to Earnings Ratio / Percentage

e. Total Expenses (e.g., Fixed, Variable, Direct, Indirect)

2. Define Budget and Budget Process / Requirements

3. Rationalize Financial Calculations (e.g., Low Overhead vs. High Overhead)

4. Define Forecasting and Tools For Financial Management (e.g., Zip Code Studies)

5. Understand and Implement Financial Control Measures (e.g., Lost Charges, Overhead)

6. Define and Contrast Managed Care Models (e.g., HMO, PPO, POS)

7. Define "Carve Out"

8. Understand Processes and Considerations in Evaluation of Managed Care Organizations.

9. Define "Risk Pool"

10. Define "Stop Loss Insurance"

11. Define "Payer Reinsurance"

12. Define Managed Care Contract Clauses (e.g., "Hold Harmless")

13. Understand Utilization / Quality Management in the Managed Care Setting

14. Define "Abraham Maslow's Hierarchy of Needs" and Relation to Practice Administration and Personnel Management

15. Define Progressive Discipline and Various Discipline Methods

16. Define the "Fair Labor Standards Act"

17. Understand exempt vs. non-exempt classifications

18. Define "Exposure Determination"

19. Define "Exposure Control Plan"

20. Define "PPE"

21. Determine Requirements for the Hepatitis Vaccination

22. Understand the "Post-Exposure" Process

23. Define "Hazard Communications"

24. Define the Hiring Process Including Tools and Materials Essential for Effective Hiring and Personnel Management (e.g., Job Descriptions, Evaluations)

25. Understand and Determine Employee Personalities and Appropriate Methods to Motivate and/or Discipline Each Personality Type

26. Define "Sexual Harassment" and Applicable Laws

27. Define the "Americans with Disabilities Act"

28. Define the "Family Medical Leave Act"

29. Define the "Pregnancy Discrimination Act"

30. Define Key Components of the "OIG Compliance Plan"

31. Define "Self-Disclosure"

32. Define "Administrative Simplification"

33. Understand the Key Components of "Privacy Rule"

34. Define "Protected Health Information"

35. Define "Covered Entity"

36. Define "Business Associate"