CMOM Preparatory Course Outline

The Certified Medical Office Manager (CMOM)® program has passed a thorough review process, ensuring that the materials are current and accurate, and testing standards are strictly enforced. Board and faculty members have real-world experience in all aspects of running a successful medical practice.

Key Course Objectives:

This curriculum is a complete resource chosen by medical office professionals seeking to expand their skills and excel in a practice leadership role.

Whether you are currently running a practice or want to acquire the skills to become a practice leader, this program will explain this role in detailed, easy-to-follow modules. Graduates of this program will gain thorough understanding of managing a successful medical practice.

Financial Management

• Budget guidelines, terminology, and financial policies every manager must master
• Learn how to communicate financial projections and advice to your physician
• Identify fluctuations in target projections through consistent monitoring
• The importance of setting financial goals and objectives
• Calculate the costs and gains generated by each revenue center to provide you with information necessary for financial planning
• Differentiate between direct and indirect costs before fees are set for each year
• Keep patients’ interests while having complete financial control
• The top 4 reasons practices lose money and how to combat them
• Effective ways to educate patients about practice financial policies
• How to avoid patient billing and still get paid on time
• Collection techniques that pay off
• Successful implementation of FTC’s new Red Flag rules
• The A to Z of Establishing a Fee Schedule
• Secrets to controlling practice expenses and setting solid cost control measures
• Successful forecasting with patient volume reports

Managed Care and the Medical Practice

• Expert guidance on the types of managed care and how to select the right plans
• Understanding the 3 types of termination conditions
• Steps needed to implement the Fee for Service practice
• How and why to establish an effective patient complaint system
• The role and responsibilities for the MCO Coordinator
• Learn how the Physician Utilization Committee should be used
• The do’s and don’ts of gathering and managing data collection
• Implementing education programs aimed at promoting better health
• The A to Z guide to OIG Compliance
• Working with current HIPAA compliance statutes

Practice Administration

• Time management tips that will improve overall office productivity management
• Explore the key aspects of employment relations and the statutes that form the basis of all employment decisions
• What every manager must know about employee protection laws
• How to handle unique situations or special issues in the practice
• The development of business and administration policies and procedures
• Essential guidelines every practice must follow when implementing the Employee Handbook
• Overview of the do’s and don’ts of facility management
• 4 lawsuit triggers that every manager must know and how to prevent them
• How to effectively sever the patient/physician relationship
• Using medical records as the first line of defense in a malpractice suit
• Explore the key elements needed in every medical record
• 10 essential principles of medical record documentation

Personnel & Time Management in the Medical Practice

• Hire, motivate, and train the best team members
• Analysis of leadership and management styles
• 5 Secrets to successful practice leadership
• Tips on how to lead more productive staff meetings
• Listening skills that will positively impact your management style
• Write more effective job descriptions to draw the best candidates
• The steps and selection process when hiring the right candidate
• Recruiting and retaining the best staff for your team
• Personnel problem-solving exercises
• Establishing and managing attractive, equitable staff compensation packages
• Techniques and policies designed to deter absenteeism

Course Prerequisite:

Candidates should have a minimum of one year of experience working in a medical practice.

Class Materials:

A full course manual will be provided. No supplementary reference materials are required for this program. Upgrade to the CD kit added support while you learn. This package is an additional $199 and includes the full lecture in a CD kit.

CEUs Provided: 6 CEUs for CMC and CMIS certified professionals.

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