Management Track:

Preventing and Detecting Fraud and Embezzlement in the Physician Office
Join us in this informative session as we take a delicate look at this very serious issue. Learn to uncover high-risk areas for fraud and embezzlement in your office. We will also discuss write-offs, cash transactions, vacations, and preventive measures you can take to protect your practice.

Effective Interviewing and Hiring
Learn valuable and effective techniques for interviewing and hiring based on your practice values and goals. The right team in your practice will lead to increased productivity, enhanced job satisfaction and staff longevity. Decide what qualities that are most important to your practice, then learn how to gather the appropriate information you need to make excellent hiring decisions.

Risk Reduction Strategies Through Total Quality Management
Quality measurement, monitoring, and management are extremely important to the ultimate goal of improved patient health. Learn a philosophy of medical office management as well as a method of tracking, measuring, and implementing change to improve the quality of care. This session will prepare participants to respond to the need for quality measurements, and ultimately to minimize practice risk.

Employment Law: Federal updates and tips
This session will improve your overall fluency in employment law. From discrimination and harassment to sick and injured staff, we will explore it all. Find out what steps are required for discipline in the workplace and the proper procedures for evaluating your employees. This session will also address what you need to know about the FLSA including: Exempt/Non-Exempt employees, pay requirements, overtime compensation and at-will employment.

Taking the Practice Vitals: How is your office really doing?
If your practice documentation had vital signs what would it look like? How long has it been since you took an objective look at your practice operations? Have you asked your patients for feedback? Every practice should look beneath the surface for problems that can impact your customer experience, your workflow, and employee satisfaction. We will take a look at some of the many things that you might over look on a day to day basis.

Evaluating the Managed Care Contract
Pull out your magnifying glass and get ready to read the fine print. We will point out contractual language that can trip you up if you are not careful. Learn how to read a contract like a pro. This session will look at evaluating managed care contracts for dangerous language and operational issues. Learn to identify land mines and areas of the contract that may be open to special negotiation.

Marketing Your Practice in a Slow Economy
When the economy slows, successful, business-minded medical practices do not cut their marketing budget, they spend smarter. It is possible to grow your practice during a slow economy and we will give you the tips and knowledge to realign your strategy and get “more bang” for your marketing buck. After this session, you will walk away with key action items to put in place right away, no matter what shape the economy is in.

New Ideas for Making Your Patient Services More Efficient
How long has it been since you have evaluated your “system” of patient services? It might be time to consider revamping old policies and taking a look at how to streamline your efforts. Learn tips, tools and techniques for improving overall communication. Test drive new methods that can improve appointment setting procedures, the handling of medical records and your personal efficiency.

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