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Home > Faculty

Distinguished Faculty

Our instructors have many years of real-world experience in a variety of practice management issues. Click on the names below to learn more about each staff member.


Jimmie Hebert Jimmie Hebert, CMC, CMIS, CMOM
Jimmie has traveled the country teaching physicians, medical practice administrators and staff about the latest issues in medical practice management. Her background includes management of several multi-physician, multi-specialty clinics. She is a Certified Medical Coder (CMC), a Certified Medical Office Manager (CMOM), and a Certified Medical Insurance Specialist (CMIS). Additionally, she has special expertise in the areas of human resource management and patient advocacy. Jimmie has conducted managed care contract analyses and negotiation and has extensive training and experience in CPT and ICD-9-CM coding as well as effective reimbursement and collection techniques. She is well-versed in Medicare issues, coding and compliance. Her articulate, down-to-earth communication style makes her one of PMI's most sought-after speakers.... close


Sunjanel Avecilla Sunjanel Avecilla, EMT-P, CPC, CMC, CMOM
Sunjanel Avecilla is a faculty member for Practice Management Institute with more than 12 years of working experience in the healthcare industry.... more


Audrey Coaxum Audrey Coaxum, CHI, CMCO, CMC, CMIS, CMOM
Audrey Coaxum is a hands-on specialist with more than fifteen years of well-rounded experience in the healthcare industry. ... more


Maxine Collins Maxine Inman Collins, MBA, CPA, CMC, CMIS, CMOM
Maxine has more than thirty years of experience in medical practice management, adult education and general business. She has taught courses at various levels, including teaching business communications and accounting at Midwestern State University in Texas. Maxine has extensive experience teaching administrative and clinical personnel essential medical office skills such as medical terminology, CPT and ICD-9 coding, reimbursement, OSHA, and HIPAA compliance. She is adept at personnel management, government rules and regulations, accounting and budgeting. Additionally, her experience with practice marketing and development make her a knowledgeable and much sought-after practice management resource.... more


Linda D'Spain Linda L. D'Spain, CMPE, CMCO, CMC,CMIS, CMOM
Linda L. D'Spain is an enthusiastic and knowledgeable professional with an extensive background in the medical field. With more than 25 years in medical practice management, she has managed cardiology, pediatric orthopedic, gynecology and reproductive endocrinology practices in San Antonio, Texas.... more


Rhonda Granja Rhonda Granja, B.S., CMC, CMOM, CMA, CPC
Rhonda Granja is a certified professional coder and certified medical assistant. Rhonda has been in the medical office profession since 1990 and is currently working as an independent medical consultant. She has been involved extensively in medical advocacy. Rhonda has done the necessary follow-up work and has a proven track record for winning insurance appeals. She is involved with multiple medical groups and has also developed staff motivation techniques.... more


Linda Lindsey Linda Lindsey, CMC, CMIS, CMOM, CCP
Linda is a Certified Compliance Professional with more than twentyfive years of clinical and administrative experience in both hospital and multi-specialty group practices.... more


Regina Mixon Bates Regina Mixon Bates, IRO, TPA, CMC, CMIS, CMOM, CPC, CPC-I
Regina Mixon Bates is the CEO of The Physician Practice S.O.S. Group, Inc., a healthcare consulting and educational company providing long-range, planning, practice management and assessment, new practice set up, auditing and training to physicians and their staffs. The company has helped healthcare providers across the country streamline their billing process, improve patient flow, and keep current with ever-changing state and federal guidelines. In August of 2012 she franchised the company, the first of its kind in the country, and offers franchisees opportunities in 35 states.... more


Rose Moore Rose B. Moore, CPC, CPC-I, CPMA, CMCO,CEMC, CEC, CCP, PCS, CMC, CMOM, CMIS,CERT, CMA-ophth
Rose Moore has been in the medical field since 1976 where she has worked through the trenches in all aspects of a medical practice.... more


Maggie Teter Maggie Teter, CMC, CMIS, CMOM
Maggie has more than 22 years of well-rounded healthcare experience, including comprehensive knowledge of medical practice management, coding, billing, claim resolution, and regulatory policies relevant to the practice, including HIPAA and OSHA.... more



Associate Instructors


Jama Allers
Jama Allers, CMC, CMA-C
Jama has more than 25 years of healthcare experience including extensive knowledge in the areas of practice related matters including risk management, human resources, medical records management, as well as fraud and abuse compliance.... more



Stephanie Arnold
Stephanie Arnold, CMC
Stephanie Arnold has more than 15 years of professional management and leadership experience in the healthcare industry.... more



Doug Arrington, Ph.D., FNP, CMC, CHC, CHRC, CMC, CPC, CPC-H, CPMA
Doug Arrington, Ph.D., FNP, CMC, CHC, CHRC, CMC, CPC, CPC-H, CPMA
Doug Arrington, Ph.D., FNP, CMC, CHC, CHRC, CMC, CPC, CPC-H, CPMA is the Director in the Office of Billing Compliance at UT Southwestern Medical Center at Dallas. Doug is responsible for the Billing Compliance for all professional billing, hospital billing, and research billing at UT Southwestern Medical Center.... more



Leslie Barlow
Leslie Barlow, CMC, CMRS
Leslie Barlow has worked nine years in the healthcare industry, serving multiple specialty offices nationwide through her medical billing and consulting business in Fruita, Colorado.... more



Jerry Bridge
Jerry Bridge
Jerry Bridge is a nationally-known practice management trainer, coach, and motivational speaker.... more



Ione Broussard
Ione Monlezun Broussard, CMC, CMIS, CMOM
Ms. Broussard is a veteran of the healthcare industry with more than 25 years of experience in medical practice management. Her broad spectrum of experience includes business development, purchasing, and governmental guidelines.... more



Angie Brown
Angie Brown, CMC, CMIS, CMOM, CMA
Angie Brown has over 20 years of experience in medical practice management and adult education with coding and insurance.... more



Brenda R. Dennis
Brenda R Dennis, CPC, CMC, CMIS, CMBS, CCP
Brenda R. Dennis has over 18 years experience in medical insurance billing and coding. Brenda has extensive experience teaching CPT, ICD-9-CM and reimbursement. ... more



Toni Emmons
Toni J. Emmons, CMC, CPC, CMOM
Toni Emmons is the Director of the Billing Compliance Department and the Regional Privacy officer at Texas Tech University Health Science Center (TTUHSC) in Amarillo, Texas.... more



Nancy Escobar
Nancy Escobar, CMC
Nancy Escobar is a Certified Medical Coder with over 20 years of healthcare experience. She has worked in a number of roles within the practice, including the front office, as a biller, coder, and ultimately in an administrative role.... more



D. K. Everitt
D. K. Everitt, CMCO, CCO
D.K. is a certified medical compliance officer with over thirty years experience in practice management, the development and management of medium to large medical facilities, and the development, implementation, and maintenance of corporate compliance programs.... more



David Ginsberg
David A. Ginsberg
David Ginsberg is co-founder and President of PrivaPlan Associates, Inc. He has more than 25 years of experience in the healthcare industry including physician practice management, rural health practice, managed care organization development and electronic data interchange.... more



Jan Hailey
Jan Hailey, CMC, CMCO, CMIS, CMOM
Jan Hailey has more than 20 years experience in healthcare with proficiency in administration, coding and billing roles. She is currently the Manager of Operations for Elkhart General Medical Group with responsibility of the day-to-day operation of several practices. She also manages the Central Billing office and oversees the billing and coding for fifteen multi-physician clinics covering family practice as well as specialty groups.... more



Jimmie Hebert
Jimmie Hebert, CMC, CMIS, CMOM
Jimmie has traveled the country teaching physicians, medical practice administrators and staff about the latest issues in medical practice management. Her background includes management of several multi-physician, multi-specialty clinics.... more



Monna Johnson
Monna Johnson, CMOM
Monna Johnson is a professional with over 20 years of healthcare experience. Her extensive background in healthcare includes working in front office, billing, coding and transcription in Michigan and Ohio.... more



Robert W. Liles
Robert W. Liles, JD, MBA, MS
Washington D.C. attorney Robert Liles J.D., leads the Washington D.C. based legal team that developed and maintains the curriculum and examination protocols for PMI's Certified Medical Compliance Officer (CMCO) credential. Robert’s background and education provides a real-life perspective to his views and approach towards compliance. As Managing Member of Liles Parker, PLLC, Robert heads one of the nation’s leading law firms focused on healthcare fraud defense and regulatory matters representing healthcare providers in civil, criminal, and administrative proceedings. He also serves as outside compliance counsel to a number of national health care organizations and a third-party billing association.... more



Nancy Maguire
Nancy Maguire, ACS, PCS, FCS,HCS-D, CRT
Nancy has spent over twenty years as a teacher, coding bootcamp trainer and workshop leader. She is an amazing presenter guaranteed to make a lasting impact on your career and your life.... more



Deborah McNeilance
Deborah McNeilance, CMC, CMOM, CPC
Deborah McNeilance is a personable, caring practice manager. Currently serving patients in an oncology practice has provided unique experiences and exposure to many difficult scenarios. Debbie is responsible for two practices.... more



Gina Niedermaier
Gina Niedermaier, CMC, CMOM
Gina Niedermaier has been the Business Manager for the Northeast Surgical Group for the last nine years. Her many responsibilities include Billing Manager, Credentialing and Accounts Payables.... more



Laura Oestrike
Laura Oestrike, CMOM
Laura has more than 29 years of experience in the healthcare field and is a member of the American Osteopathic Association of Medical Office Managers and American Association of Medical Assistants.... more



Gretchen Pike
Gretchen Pike, CMOM
Gretchen has more than thirty years of experience in the healthcare industry, including medical office management, provider and payer relations, managed care contracting and oversight, patient access services, and employer and consumer relations.... more



Libby Purser
Libby Purser, CPC, CMC CMIS, CMOM
Libby has spent the last fourteen years in the Healthcare Industry. For the past ten years she has worked as the Billing & Coding Manager for a clinic which consists of 45 multispecialty physicians.... more



Heather Smith
Heather R. Smith, CMC, CPC
Heather R. Smith, CMC, CPC, has over 10 years of experience in multi-specialty coding. She currently works as a Coding/Auditing Coordinator for a multi-specialty group of eight medical/surgical practices.... more



Courtney Waggoner
Courtney Waggoner, BBA, CMC, CMIS
Courtney Waggoner is the Patient Services Manager at Texas A&M University – Student Health Services in College Station, Texas. While at TAMU she serves on the Student Health Services QA/QI Committee, IT Committee, Student Health Insurance Committee as well as Chair of the HIM Committee. She comes to PMI with more than twenty years experience in many areas of the healthcare industry.... more



 National Advisory Board

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Certified Medical Coder (CMC) Certified Medical Insurance Specialist (CMIS) Certified Medical Office Manager (CMOM) Certified Medical Compliance Officer (CMCO)

More than 17,691 PMI Certifications have been earned to date.

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