Practice Management Articles
Did I Hear What I Think You Said?
Ione Broussard, CMC, CMIS, CMOM
If any of you have ever attended a PMI seminar, you know that communication is the key?the key to performing your duties assigned, and a key topic in many performance reviews. In this article I will discuss the most important aspect of communicating: LISTENING:
Have you ever been in a conversation with a co-worker, be it your physician or manager or even a co-worker, and walked away wondering what was just said? You are not alone. A lot to times we listen but don't comprehend or we comprehend but don't understand. This could be for several reasons; one being that we zone out?meaning our minds run to other thoughts of the day in progress or re-playing last nights events. Another reason we fail to understand a conversation might be that the person we are trying to listen to just won't get to the point, so therefore we begin to jump ahead with our own thoughts with questions and provide our own answers. Or perhaps the person talking just won't come out and say what he/she is really trying to say, which leaves us scratching our heads and wondering and hoping we are doing correctly what was "talked about".
Listening takes practice and it's an art in itself. Listening is supposed to provide information so that we give can give feedback. When this doesn't happen, we walk away thinking "is it me or him/her". Well, it's both. It takes two to communicate, one talking and one listening.
If you find yourself with these thoughts, stop, drop and roll:
Listening is hard work but with a little practice, you will find that it is the key that unlocks the door to true communication.