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If you are feeling a sense of burnout or lack of leadership ability as a medical office manager, you’re not alone. There’s so much new information to absorb that many managers begin to feel they are losing their edge. Maxine Collins will help you regain control and uncover solutions. Reinvigorate your sense of purpose, direction and empowerment as we provide resources and guidance for some of your toughest management issues.

Focus Areas

1. Preparing for the next generation of coding, performance measure reporting and audit scrutiny
1. Addressing the conversion to ICD-10
2. EHR and its impact on your practice in the future
3. New payment systems undergoing testing
4. Incentive programs and their impact on revenue


2. Managing Managed Care
1. Reviewing contracts, especially the fine print
2. Establishing a review and update system
3. How the carrier’s edit system affects your reimbursement
4. Getting up to speed on Federal and state collection laws


3. Controlling Overhead
1. The lean and clean method of purchasing/monitoring procedures
2. New overhead procedures that can save your practice thousands
3. Most common expense categories that can get out of hand
4. Effective utilization of a purchase order system to control costs


4. Managing People
1. Cross-training and its overall impact on personnel management
2. Delegation tips for managers that really work
3. Time wasters that can cost your practice and how to banish them
4. Employee management tips including handling a difficult employee


5. The Bottom Line
1. Methods for measuring practice success
2. Using benchmarks for measuring and monitoring
3. Simple methods for measuring the cost of providing services that can have a huge impact on your reimbursement
4. Establish new areas of knowledge including reimbursement, auditing, and compliance

Maxine will share some tips acquired from 25 years of learning from trial and error experiences.

About the Presenter

Maxine has more than 20 years of experience in medical practice management, adult education, and general business. She is the former administrator of a multispecialty clinic and has taught numerous practice management, accounting and business communications courses at various levels at Midwestern State University in Texas. She has extensive experience as a practice consultant and has taught both administrative and clinical personnel. Maxine holds a MBA in business from Midwestern State University, and is presently working toward a doctorate in Healthcare administration. She is also a Certified Public Accountant and a Certified Medical Coder.