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Home > Curriculum > Optimizing the Patient Experience: A Team Approach

Optimizing the Patient Experience: A Team Approach

Promote patient engagement and healthy outcomes, and improve your bottom line.

5 Reasons to Attend

1.  Create a patient-centric experience that promotes engagement in their own care.

2.  Involve patients and their families with surveys and clinical engagement methods.

3.  Receive tips and tools to measure patient satisfaction and boost quality measures.

4.  Create a plan to follow-up and act on negative patient feedback.

5.  Learn when and how to discharge patients not following their care plan.

Class Highlights

  • Learn why team engagement is essential for MACRA and how the patient experience affects quality measures.
  • Define the team’s role in patient satisfaction and patient engagement as part of the overall patient experience.
  • Understand the connection between quality measures and reporting outcomes.
  • Review the impact of Internet-based ratings such as Physician Compare, HealthGrades, and peer-to-peer measurement websites.
  • Patients and caregivers grade their experience based on feelings, actions and results. Learn how this correlates with performance measures.
  • Make a timeline that includes a patient experience continuum and improvement goals.
  • Discuss a plan for future gains in performance measures.
  • Create a patient survey and act on results.
  • Establish and enforce patient discharge criteria and procedure.
  • Learn practice marketing tactics and strategies for creating and managing a social media presence for your office.

Who Should Attend

Managers, clinicians, and office staff are encouraged to attend.

Prerequisites

This class is for anyone working with a medical office team in an outpatient setting.

Class Materials

A course manual is provided. No supplementary materials are required.

Practice Management Institute® (PMI) teaches physicians and their staffs how to properly navigate complex healthcare issues and secure every dollar rightfully due. PMI programs focus on solutions for coding, reimbursement, compliance and practice productivity. These training programs have been hosted in leading hospitals, medical societies and colleges across the U.S. for more than 30 years.


Program Schedule

There are no classes scheduled for this topic at this time. PMI offers a number of distance learning options. Browse Audio Downloads, Live Webinars and the Product Center.

Not able to attend a live session?
Check out our self-paced version!

Online Training

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 3 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


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Practice Management Institute®
8242 Vicar Dr., San Antonio, TX 78218
tel: 1-800-259-5562 | fax: (210) 691-8972
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