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Home > Audio Learning Center > Achieving Success at the Front Desk- Impacting the Patient Experience

Achieving Success at the Front Desk- Impacting the Patient Experience

Date:March 21, 2017
Time:12:00 to 1:30 p.m. Central Time
Course fee:$199
Presented by: Misty Nelson, LPN, CMC, CMIS, CMOM, CMCO

Webinar/Audio Conference FAQs

Employee professionalism, attitude, awareness and accountability can make or break how well your office is perceived by patients and their families.

Well-trained front office staff gather accurate data, make appropriate scheduling decisions, proactively address challenging patient behavior, and secure the privacy and security of sensitive patient information.

High performers lead to more informed and satisfied patients, a smoother workflow and a healthier revenue cycle.

Join Misty Nelson for important information on positively impacting the patient experience along with communication techniques, as well as patient satisfaction and compliance with privacy/security standards.

  • Learn the essential customer service skills to excel in a patient-interfacing role.
  • Receive guidance on how to handle difficult, stressful situations and resolve conflicts with confidence and clarity.
  • This program will place emphasis on the patient experience, work flow, and the bottom line.
  • Beginners and seasoned staff will receive practical tips and new ideas for improving performance and achieving success at the front desk.

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

Try Total Access

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No thanks, please continue with my Webinar Registration

About the Presenter

Misty has more than 12 years of healthcare experience. Her nursing background combined with her management experience, industry knowledge and natural teaching ability are the perfect fit for the classroom. She has worked as a Practice Manager for two health centers in North Carolina where her responsibilities included management of clinical and support staff, as well as day to day operations of a FQHC. Misty was responsible for maintaining HIPAA and OSHA compliance and wrote an emergency action plan. She also handled the practice budget and productivity, and had a hand in the scheduling of residents and faculty. With both clinical and practice management knowledge, she has been able to understand and participate in quality assurance programs and nursing care plans. Misty graduated Magna Cum Laude from ECPI College of Technology Medical Careers Institute in Greenville, SC.




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