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Home > Audio Learning Center > Managing Challenging Patients and Staff

Managing Challenging Patients and Staff

Date:Wednesday, June 7
Time:12 noon to 1:00 p.m. Central Time
Course fee:SPECIAL $99 1 HR WEBINAR
Presented by: Pam Joslin, MM, CMC, CMIS, CMOM

Webinar/Audio Conference FAQs

Conflict occurs in every workplace, and the medical practice is no exception. Do not let disruptive personalities negatively affect your team or deteriorate patient satisfaction.

This webinar will help you sharpen your conflict resolution skills. Whether your challenges are with difficult patients or staff members, you can learn to develop and hone conflict resolution skills.

Understand the value of conflict and the opportunity it presents for strengthening relationships.

Identify skills for effective confrontation and practice de-escalation techniques that yield results. Avoidance is not the answer; be proactive and lead! Your practice will benefit from the resulting improved teamwork and increased patient satisfaction.

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

Try Total Access

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About the Presenter

Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice” results for your organization. She received her Master’s in Management from the University of Phoenix. She maintains memberships in professional organizations



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