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Home > Audio Learning Center > Knock, Knock. Who’s There? Is this an Audit or an Investigation?

Knock, Knock. Who’s There? Is this an Audit or an Investigation?

Date:Thursday, December 7, 2017
Time:12 noon to 1:30 p.m. Central Time
Course fee:$199
Presented by: Heidi Kocher, JD, MBA, CHC

Webinar/Audio Conference FAQs

If you have ever wondered what you would do if an auditor showed up in the office unannounced, then this topic is for you! Healthcare attorney, Heidi Kocher, has firsthand experience guiding clients through the murky waters of audits and investigations. Often she finds that clients are ill-prepared to respond, and sometimes not even aware of “who” it is that has knocked on their door.

This eye-opening account of what to expect and how to handle a request for an interview, an audit letter, a search warrant, a whistleblower claim and much more.

  • Learn the difference between an audit and an investigation
  • Know who could come knocking
  • Distinguish between a carrier’s special investigation unit and a governing agency
  • Gain the tools and assurance you need to recognize who may appear at your office door
  • Understand the best response to a request for an interview, an audit letter, a search warrant, a whistleblower claim, and more.

Don’t miss this important webinar! Heidi presented this topic at PMI’s National Conference for Medical Office Professionals in November.

- “Very informative; gave good suggestions.” - A. Bernard Davis

- “I enjoyed her stories and videos!” – Paula Walrod

- “Excellent presentation!” – Carolena Cogdill

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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About the Presenter

Heidi’s experience in healthcare law and compliance includes time in private practice, as well as positions at a large hospital corporation, serving as a compliance officer for a sleep lab/DME company and a compliance director/privacy officer at a medical device manufacturer. She has represented and advised critical access and long-term care hospitals, physician groups, home health agencies, DME companies, pharmacies, non-profit organizations, and licensed individuals. She serves as Counsel with Liles Parker, PLLC, a leading healthcare law firm in Washington, D.C. She is certified in Healthcare Compliance and is a member of the State Bar Association of Texas, and the American Health Lawyers Association.



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