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Home > Audio Learning Center > Patient Satisfaction Measures: How to Engage Patients, Providers and Staff

Patient Satisfaction Measures: How to Engage Patients, Providers and Staff

Date:March 9, 2017
Time:12 noon to 1:30 p.m. Central Time
Course fee:$199
Presented by: Maxine Inman Collins, MBA, CPA, CMC, CMIS, CMOM

Webinar/Audio Conference FAQs

If you and your providers are trying to make sense of the new quality reporting measures, you are not alone! EHRs and reporting rules have distracted providers’ focus away from efficient, compassionate, quality patient care. How can your office positively impact quality and patient satisfaction goals while faced with large patient volumes, increasing demands of documentation, quality of care reporting and declining reimbursement? These processes can only be accomplished with a, well-trained, engaged team.

Hear Maxine Inman Collins address these questions and many more:

  • How can we motivate our employees in a way that positively impacts improved patient relations?
  • How will improvements in patient relations lead to less stress for the physician and contribute to a higher level of physician engagement and satisfaction?
  • How do we motivate disengaged patients to get involved in their own healthcare for better outcomes?
  • How can EHR technologies help accomplish practice goals?
  • If these processes are achieved will the medical practice overall services improve, and if so, how will this lead to higher quality scores and result in higher reimbursement under the new quality incentive reimbursement systems?

Maxine is a master at sharing useful ways to assess employee and patient satisfaction and encourage engagement. She has more than thirty years of experience in medical practice management, adult education and general business. She has taught courses at various levels, including teaching business communications and accounting at Midwestern State University in Texas. She has served as an administrator of a multi-specialty clinic, where she was responsible for all clinic operations including medical records, billing and collections, OSHA, HIPAA and Medicare compliance, and all accounting operations.

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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About the Presenter

Maxine has extensive experience teaching administrative and clinical personnel essential medical office skills such as medical terminology, coding, reimbursement, OSHA, and HIPAA compliance. She is adept at personnel management, government rules and regulations, accounting and budgeting. Additionally, her experience with practice marketing and development make her a knowledgeable and much sought-after practice management resource.



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