| Date: | March 24, 2010 |
| Time: | 12 noon to 1:30 p.m. Central Time |
| Course fee: | $199 |
| Presented by: | Jamie Verkamp, Director of Growth and Development, (e)Merge |
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Webinar/Audio Conference FAQs
Why is it that so few medical offices prescribe to
the idea of creating an exceptional patient
experience? Every positive encounter has the
ability to grow the practice and add to the bottom line.
Yet many offices choose the path of least resistance,
operating more like a civil service office than a state-ofthe-
art, compassionate place of healing.
One in 10 people are willing to voice an opinion,
whether negative or positive.
More consumers are taking charge of their own medical
decision-making. For every person that gives you feedback
on their visit to your office, there are 10 more who
are not willing to share their thoughts. There are simple
steps that will quickly set you apart from other practices
and make your patient's great experience one that stays
with them after walking out your doors.
It's not difficult to exceed a patient's expectations. The
key is to carry that experience through your patients
over to their family, friends, and acquaintances. Today's
informed consumer will seek out recommendations
from friends, family, social networks and other healthcare
common groups. It goes beyond patient satisfaction.
If you aren't creating a memorable experience for
your patients, then you are missing out on growing your
practice.
In this interactive training session, you will learn
how you can:
- Take customer service to the next level
- Set yourself apart from your competition
- Grow your patient volume on referrals
and word of mouth marketing
- How to identify & stop doing things that push
patients away
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