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Webinar/Audio Conference FAQs

Statistics show that a medical office will have at least one emergency arise per year. Is your office really prepared to save a life? How does your office handle patients with infectious disease such as TB? Make sure that all staff members are kept informed on proper procedures for emergency situations. This webinar will teach you how to extend protocols to everyone in the practice.

Program Highlights:

• Risk management starts at the front desk
• Informing staff about the written evacuation plan
• Establishing phone triage protocols
• Handling patient emergencies in the office with ease
• Expediting physician and hospital calls
• The latest on safety and emergency preparedness
• OSHA Hazard Communcations Plan for employees
• Training tips to share with employees

About the Presenter

Audrey is a Certified Healthcare Instructor, with a full range of practice management experience. She has trained healthcare personnel and physicians on medical documentation and compliance issues relating to the coding, billing and reimbursement for services. She has overseen the development and implementation of policy and procedures relating to practice management, risk management and compliance based on federal, state, NCQA, HIPAA and OSHA standards. Her experience as a manager of network development and working as a compliance officer for a Federally Qualified Healthcare Center, helped her to excel in budgeting decisions, contract negotiations, grant writing and cost report preparation.