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Webinar/Audio Conference FAQs

There is no substitute for a well trained front desk professional when:

• Gathering accurate information
• Addressing challenging patient behavior
• Handling privacy related issues
• Making appropriate scheduling decisions

If your front desk personnel are not properly trained, the entire practice pays the price through lost revenue, patient dissatisfaction, and compliance violations. This webinar will teach critical thinking skills needed to appropriately handle front-line communication, data collection, privacy and compliance issues.

This Webinar will cover these topics:

• Effective patient education of practice policies
• Patient confidentiality issues & HIPAA compliance
• Improve listening skills and time management
• Discover how stress affects your voice and demeanor
• Communicate better with a variety of personalities
• Understand the billing and collections process
• Conflict resolution tactics that really work
• Schedule appointments based on fact, not speculation
• Medical ethics & medical etiquette
• Collecting co-pays
• Introduction to charting and the medical record
• Short-notice appointments and excessive wait time
• Make your voice and personality your best asset

About the Presenter

Sunjanel is a Senior Consultant with the Physician Practice S.O.S. Group, Inc. She has more than 10 years of experience in the healthcare industry. Her wide range of experience includes Management of the Division of Laboratory Medicine at MD Anderson Cancer Center, followed by administrative and clinical practice in family medicine, cardiology and general surgery. Sunjanel has experience teaching coding, medical record auditing and reimbursement, OSHA, OIG, and HIPAA compliance. She is adept at government rules and regulations, and personnel management. Sunjanel is a soughtafter medical management consultant throughout the country. She trained and received licensing in the U.S. Army as a paramedic and nurse.