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Front Desk Specialist for the Medical Office Full Day

This session will inspire both new and experienced staff to take your practice to the next level.

Course Agenda:

  • How to avoid skewed patient perceptions
  • Communicate better with a variety of personalities
  • Take a look inside the billing and collections process
  • Conflict resolution tactics that really work
  • Schedule appointments based on fact, not speculation
  • Using customer feedback to improve operations
  • Tips for encouraging more referrals
  • How to effectively handle no-shows and walk-ins
  • Problem-solving skills for today's front desk
  • Review a personal skill-assessment inventory
  • How to speak to angry or abusive patients with tact
  • Effective patient education of practice policies
  • Patient confidentiality issues & HIPAA compliance
  • Improve listening skills and time management
  • Discover how stress affects your voice and demeanor
  • Turn routine patient relations into outstanding customer service
  • Good patient relations - the best marketing in town
  • Introduction to charting and the medical record
  • Short-notice appointments and excessive wait time
  • Make your voice and personality your best asset
  • Transform average skills using proven steps for front office effectiveness.
  • Turn routine patient relations into outstanding customer service.
  • Get practical advice on managing the practice switchboard.
  • Explore appointment-scheduling tips that really work.

    • Front desk personnel, billing/collections, office managers. Beginners and seasoned staff will return to the office with practical tips and new ideas for improving performance.


    Register Today!

    CEUs:
    6PMI CEU(s)

    Scheduled Programs

    REGISTER/FEE: To view class registration fee and/or register, click "Fee".

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