Friday, May 8, 2026

Turning Data into Dollars Through Quality Improvement
9:00 AM-12:00 PM
(Program# 26509-0508)
3 PMI CEU(s)

How to be the Best Medical Receptionist
1:00 PM-4:00 PM
(Program# 26512-0508)
3 PMI CEU(s)
0.25 AAMA CEU(s)

Where:
HENDRICK HEALTH REGIONAL SERVICES
WEBINAR

ABILENE,

Fee:
$0 per person
Includes instructional materials

Seating is limited. Please register early!

Register:

Fax: 210-691-8972
Phone:
Mail: 800-259-5562

PRACTICE MANAGEMENT INSTITUTE
10223 MCALLISTER FWY, SUITE 104
SAN ANTONIO, TX 78216

Turning Data into Dollars Through Quality Improvement

Healthcare quality improvement is more than a regulatory requirement. It is a pathway to better patient outcomes and stronger financial performance. This session provides a practical overview of how quality initiatives, guided by CMS and public-sector programs, create opportunities for medical practices to improve care delivery while earning valuable incentives.

Help your practice to thrive in a value-based world.

Learn how to navigate quality measures, national benchmarks, and reporting programs to position your practice for success in today's value-driven environment.

Highlights:

How U.S. healthcare quality compares globally
Goals and priority areas of the CMS National Quality Strategy
Understanding NCQA standards, HEDIS measures, and STAR ratings
How data drives the Quality Payment Program (QPP)
Strategies for maximizing performance in value-based programs
Engaging patients as active members of the care team through shared decision making
The role of care management in driving quality outcomes and improved patient experience
Overview of key terminology and acronyms in healthcare quality
Leveraging data analytics to identify performance gaps and track progress
Addressing social determinants of health to advance equitable care
Connecting quality improvement efforts to financial sustainability
Preparing for future trends: digital quality measures, AI, and evolving CMS priorities

Target Audience

Whether you are a provider, manager, or practice leader, this program will help you translate quality initiatives into measurable results that contribute to your healthcare organization's success.

PMI CEUs: PMI Certified Professionals will earn 3 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.

How to be the Best Medical Receptionist

Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.

This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success. Participants will review difficult patient communication scenarios, address practice workflow challenges, understand the provider reimbursement cycle, and gain skills to improve collection efforts and enhance teambuilding.


Friday, May 8, 2026 Turning Data into Dollars Through Quality Improvement 9:00 AM-12:00 PM (Program# 26509-0508) 3 PMI CEU(s) How to be the Best Medical Receptionist 1:00 PM-4:00 PM (Program# 26512-0508) 3 PMI CEU(s) 0.25 AAMA CEU(s) Where: HENDRICK HEALTH REGIONAL SERVICES WEBINAR ABILENE, Fee: $0 per person Includes instructional materials Seating is limited. Please register early! Register: Fax: 210-691-8972 Phone: Mail: 800-259-5562 PRACTICE MANAGEMENT INSTITUTE 10223 MCALLISTER FWY, SUITE 104 SAN ANTONIO, TX 78216		Turning Data into Dollars Through Quality Improvement Healthcare quality improvement is more than a regulatory requirement. It is a pathway to better patient outcomes and stronger financial performance. This session provides a practical overview of how quality initiatives, guided by CMS and public-sector programs, create opportunities for medical practices to improve care delivery while earning valuable incentives. Help your practice to thrive in a value-based world. Learn how to navigate quality measures, national benchmarks, and reporting programs to position your practice for success in today's value-driven environment. Highlights: How U.S. healthcare quality compares globally Goals and priority areas of the CMS National Quality Strategy Understanding NCQA standards, HEDIS measures, and STAR ratings How data drives the Quality Payment Program (QPP) Strategies for maximizing performance in value-based programs Engaging patients as active members of the care team through shared decision making The role of care management in driving quality outcomes and improved patient experience Overview of key terminology and acronyms in healthcare quality Leveraging data analytics to identify performance gaps and track progress Addressing social determinants of health to advance equitable care Connecting quality improvement efforts to financial sustainability Preparing for future trends: digital quality measures, AI, and evolving CMS priorities Target Audience Whether you are a provider, manager, or practice leader, this program will help you translate quality initiatives into measurable results that contribute to your healthcare organization's success. PMI CEUs: PMI Certified Professionals will earn 3 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program. How to be the Best Medical Receptionist Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results. This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success. Participants will review difficult patient communication scenarios, address practice workflow challenges, understand the provider reimbursement cycle, and gain skills to improve collection efforts and enhance teambuilding. PMI CEUs: PMI Certified Professionals will earn 3 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.