About the Presenter
Bettinna Signori CMOM-HEM/ONC
Regional Practice Administrator
Beaumont Medical Group
Southfield, MI
Beaumont Medical Group
Southfield, MI
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Medical Front Office Mastery | About this programBack by popular demand! A stellar front office is crucial to the success of any medical practice. Front office staff members are an integral part of the healthcare team. They schedule appointments, check in patients, collect copays and deductibles, send reminders, and resolve conflicts when they arise. The front desk serves as the gatekeeper, prioritizing tasks and maximizing efficiencies to ease the burden for patients and clinical staff. This "First Impressions" team must possess customer service skills and be equipped with proper process knowledge to be effective in educating patients on their financial responsibility, office policies, and to navigate privacy, security and safety protocols. Telephone etiquette and professional aptitude are essential. These front line employees play a key role in communication between patients and the back office and/or clinical staff. Engaged and motivated front desk staff are the cornerstone of your practice's success. This session will benefit new and experienced front office team members and those responsible for supervising and managing front office staff in a healthcare practice. Highlights:
Don't miss this opportunity to explore opportunities to improve processes in your medical front office. Learn to set goals that will lead to more informed and satisfied patients, a smoother workflow and a healthier revenue cycle. | |
Sharon Turner is an enthusiastic educator who has taught allied healthcare courses at Brookhaven, Collin, and Vista Colleges. She has received awards and recognition for outstanding achievement in teaching, leadership and community involvement. She is effective in developing lesson plans, providing quality instruction, and promoting a positive learning environment for her students.
She also has more than 12 years of experience as a Certified Medical Coder for OB/GYN, Anesthesia, Family Practice Medicine, Dermatology, Vein and Vascular, and Orthopedics Surgery specialties. She helped implement a new EHR system and successfully increased first pass on clean claims paid by 88 percent within 90 days of implementation.
Sharon is a doctorate student at Abilene Christian University majoring in Organizational Leadership in Adult Education. She has a Master of Science and a bachelor’s degree in Workplace Learning Performance in Applied Technologies from UNT. She currently serves on the Digital Faculty Consultant team at McGraw-Hill Education.