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Medical Front Office Mastery



Sharon Turner


Webinar US




12:00pm - 1:00pm


Special Price
CEUs: 1


Can't attend? Register anyway and you'll receive a link to the recording by the next business day.

About this program

Back by popular demand!

A stellar front office is crucial to the success of any medical practice. Front office staff members are an integral part of the healthcare team. They schedule appointments, check in patients, collect copays and deductibles, send reminders, and resolve conflicts when they arise. The front desk serves as the gatekeeper, prioritizing tasks and maximizing efficiencies to ease the burden for patients and clinical staff.

This "First Impressions" team must possess customer service skills and be equipped with proper process knowledge to be effective in educating patients on their financial responsibility, office policies, and to navigate privacy, security and safety protocols. Telephone etiquette and professional aptitude are essential. These front line employees play a key role in communication between patients and the back office and/or clinical staff. Engaged and motivated front desk staff are the cornerstone of your practice's success.

This session will benefit new and experienced front office team members and those responsible for supervising and managing front office staff in a healthcare practice.


  • Optimize the patient experience
  • Enhance communication and decision-making skills
  • The role of body language
  • Educating patients on their responsibility
  • Improve the accuracy of data collection
  • Collecting payment at the time of service

Don't miss this opportunity to explore opportunities to improve processes in your medical front office. Learn to set goals that will lead to more informed and satisfied patients, a smoother workflow and a healthier revenue cycle.