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How to Lead Through a Crisis


Healthcare is among the top occupations affected by crises, acts of violence, and safety threats. This cannot be overstated. Employers are responsible for maintaining a safe work environment, but no organization is crisis-proof. Response to threats requires fast decisions and well-planned (and practiced) emergency response protocols.

Every healthcare entity is required to have a well-organized, detailed emergency response plan. It's so much more than an onboarding protocol or book on a shelf. Crisis leadership training involves practiced activities, escape plans and procedures to address or retreat from threats. Heidi Wysocki and Ed Pietrowski are experts that will arm you with the knowledge and skills to create and maintain a crisis response plan in your organization.

This is not a one-and-done training class. An organization that is attuned to emergency response carries ongoing expectations to protect and enhance safety. Participants will learn the skills needed to take on a Crisis Leadership role and incorporate these principles into daily organizational culture. When you bring safety and peace of mind to your workplace, your employees will thank you for it. Heidi and Ed will walk participants through the following areas:

  • Identify different types of crises (by function or impact)
  • Understand and exercise the 7 characteristics of a successful leader
  • Avoid leadership pitfalls
  • Establish or enhance a resilient organizational culture
  • Enhance or create effective Crisis Communications Plans
  • Enhance BCM and understand how Crisis Management is part of BCM
  • Establish or improve Crisis Communications Plans and overall Emergency Response Plans to enhance facility safety
  • Create a Post-Crisis plan to retain employees and establish a positive “new normal” for staff

Full Schedule


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CEUs:

PMI 6