Live Webinar Training

Get the benefits of live training on your desktop. Live Training includes instructor-led webinar sessions, plus access to the recorded sessions for up to six months after the original recording date. All program times are Central Time unless otherwise noted. Back to Live Webinar Training page.

Online Training Center

Optimizing the Patient Experience

5 Reasons to Attend

  1. Create a patient-centric experience that promotes engagement in their own care.
  2. Involve patients and their families with surveys and clinical engagement methods.
  3. Receive tips and tools to measure patient satisfaction and boost quality measures.
  4. Create a plan to follow-up and act on negative patient feedback.
  5. Learn when and how to discharge patients not following their care plan.

Class Highlights

  • Learn why team engagement is essential for MACRA and how the patient experience affects quality measures.
  • Define the team's role in patient satisfaction and patient engagement as part of the overall patient experience.
  • Understand the connection between quality measures and reporting outcomes.
  • Review the impact of Internet-based ratings such as Physician Compare, HealthGrades, and peer-to-peer measurement websites.
  • Patients and caregivers grade their experience based on feelings, actions and results. Learn how this correlates with performance measures.
  • Make a timeline that includes a patient experience continuum and improvement goals.
  • Discuss a plan for future gains in performance measures.
  • Create a patient survey and act on results.
  • Establish and enforce patient discharge criteria and procedure.
  • Learn practice marketing tactics and strategies for creating and managing a social media presence for your office.

See the full course description with highlights here.

Full Schedule

Program times are Central unless otherwise noted.

SessionDate TimeInstructor
1June 15, 2022 9:00 am - 12:00 pm Jan Hailey
Fee: $199.00Register

Can't attend a live session? Register anyway and you'll receive a link to the recording by the next business day.