Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.
This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.
Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.
See the full course description with class highlights here.
Who Should Attend
This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.
This is a beginner-level course. New employees and their supervisors are encouraged to attend.
Digital companion materials will be provided with helpful resources and links for use beyond the classroom. No additional materials are required.