Online Training Center

Access to Training Anytime & Anywhere



PMI’s Online Training Center is the place to find courses that fit your schedule. All courses include instructor-narrated recordings, slide presentation and course manual. Access your digital materials from any computer in your password-protected PMI Portal for up to 6 months. Certification courses also include a physical binder shipped upon purchase, along with supplementary study materials, and live proctored exam. PMI awards continuing education units (CEUs) for completion of these courses. See the individual course descriptions for more information. Chrome and IE are the recommended browsers; however, when using Safari, please disable privacy mode as your video tracking will not work if privacy mode is enabled. If seeking CEUs for other organizations, seek pre-approval prior to enrollment. PMI regularly adds new courses, so check back periodically or send a request to our Content Team.

Core topics

Recorded sessions are adapted from PMI’s live class curriculum and include a digital course manual.


Prod ID: 104

ICD-10-CM Coding for the Medical Practice


This course will help coders curb error rates and denials that impact the practice's bottom line. Failure to code to the highest degree of specificity negatively impacts reimbursement as well as utilization statistics.

$299

Prod ID: 106

Billing for Mid-Level Providers


Review documentation guidelines and tough billing situations with examples and guidance on documentation needed to support mid-level provider claims.

$199

Prod ID: 107

Principles of Coding


This class is an essential coding primer with detailed instruction and workbook exercises to quickly improve coding proficiency and accuracy.

$299

Prod ID: 108

OSHA Compliance Guidelines for the Medical Practice


This course is suitable for medical office managers charged with establishing and enforcing OSHA and hazard communication standards in the medical office.

$199

Prod ID: 109

Management & Leadership for the Medical Practice


Receive expert guidance and tools to lead a high-performing medical office team. This course is a virtual toolkit for any current or aspiring medical office manager.

$299

Prod ID: 110

Privacy/Security Concerns for the Medical Practice


This course provides a comprehensive review of HIPAA policies, notices of privacy practice, restrictions of the use of PHI for marketing, sales and fundraising, and employee training on privacy obligations.

$199

Prod ID: 111

Getting Paid: Keeping a Pulse on Accounts Receivable


Establish policies and processes that support the administration and communication of financial responsibilities. Improve insurance data collection, eligibility verification, and patient communication.

$199

Prod ID: 114

Medical Office Compliance


This course will explain responsibilities and liabilities in a medical office. Review numerous case examples and receive guidance on compliant patient communication, reporting a breach and more.

$299

Prod ID: 115

E/M Chart Auditing for Physician Services


This course will provide guidance on how to perform level-of-service audits. You can pay a consultant to do it, wait for an audit letter, or take a proactive stance and implement ongoing self-audit procedures.

$199

Prod ID: 124

Medical Terminology for Coders


Learn basic anatomy and medical terminology as applied to diagnostic and procedural coding. Gain the skills to accurately interpret the validity of the documentation and subsequent billing.

$299

Prod ID: 126

Transform the Front Desk Staff - Version 2.0


Transform routine patient relations into outstanding customer service. Updated to include instruction for handling difficult personalities and emphasis on patient satisfaction for quality measures.

$199

Prod ID: 133

Patient Collections and A/R Management


This program will help your office establish policies and processes that support the administration and communication of financial responsibilities.

$199

Prod ID: 135

Optimizing the Patient Experience


Learn why team engagement is essential for MACRA and how the patient experience affects quality measures.

$199

Prod ID: 136

How to be the Best Receptionist


This information-packed program covers the scope of operations in a medical front office. Improve patient communication, data collection, and privacy and security compliance to enhance office flow and the patient experience.

$199

Prod ID: 143

Medicare Part B: Reimbursement Guidelines


Billing errors and denials cost providers millions of dollars each year in lost income and productivity. This class will cover all the statutory obligations, rights, roles and responsibilities of the Medicare provider.

$199

Prod ID: 144

Bridging the Gap: Clinical Documentation & Coding


This class is designed to help coders work with providers to assess and gather the information needed in documentation to support appropriate code assignments.

$199

Prod ID: 146

PMI Basics: Introduction to Medical Coding


This program provides an introduction to ICD-10-CM, CPT® and HCPCS Level II coding systems and explores essential coding concepts that directly impact reimbursement for healthcare services provided in an outpatient setting.

$99

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$99

Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$99

Prod ID: 154

MIPS and Quality Payment Programs Made Easy


This webinar course will provide important physician reporting and reimbursement information for the new Quality Payment Programs (QPP) including the Merit-based Incentive Payment Systems (MIPS), and Alternative Payment Models (APMs).

$199

Prod ID: 155

PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$99

Prod ID: 156

PMI Basics: Introduction to E/M Coding


Learn to identify the components of an E/M service focusing on the three key components, define medical necessity and learn the general rules for documenting E/M services.

$99

Prod ID: 161

PMI Basics: Collections for Medical Office Professionals


Course provides an overview of AR management and collections in the medical practice. Learn how to educate patients on payment policies and succeed in securing timely payment for services provided.

$99

Prod ID: 170

Contract Law for the Medical Practice Manager


Health care attorney, Heidi Kocher, explains the legal aspects of medical office contracts, operational documents, agreements, and health care business governance issues.

$495

Prod ID: 174

PMI Coding Workshop: CPT


This is a comprehensive CPT coding course with full instructions and review of terminology, guidelines, basic anatomy & body system functions in relation to CPT codebook chapters. Practice exercises included.

$299

Prod ID: 253

Appeals, Refunds and Recoupments


Learn how quality measures, data, and metrics will drive the new healthcare payment models. Receive guidance on proper selection and reporting. Instructor will provide strategies for how to query providers to ask for correct information.

$199

Prod ID: 254

E/M Chart Auditing Workshop


Expand your knowledge of evaluation and management (E/M) coding audits.Adopt a comprehensive self-audit system used by professional auditors. Includes auditing tools to help you audit like a pro. A proactive stance is your best defense against an audit.

$299

Prod ID: 258

Advanced Coding & Auditing Boot Camp


Physician services and improper coding continue to be high profile items on the Office of the Inspector General’s audit radar. Don’t wait for an audit letter to come. This class will help you get your self-audit program off the ground.

$299

Prod ID: 260

CPT® 2020 Code Update


This course covers the new, revised, and deleted CPT® code changes, effective January 1, 2020. Learn how these changes impact your specialty to reduce denials and keep provider reimbursement on track all year long.

$199

Prod ID: 262

Medicare & Compliance Changes 2020


This course addresses the new guidelines your practice needs for proper payments and compliance with CMS and OIG rules for 2020.

$199

Prod ID: 265

Medical Front Office Skills Certificate Program


This program provides detailed instruction on the tasks and responsibilities of the medical front office.

$295

Prod ID: 267

What You Need to Know about TPE Audits


Find out what TPE means for your practice. Learn what you need to know - and what you should do - if your provider receives a TPE notification letter.

$99

Prod ID: 269

Averting Burnout in Your Practice


Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed in your practice.

$99

Prod ID: 275

How to Fire a Patient


Learn the proper way to end a physician-patient relationship without exposing the practice to legal and financial stressors.

$99.00

Prod ID: 276

Using Modifiers to Improve Claim Accuracy


Don't lose revenue because of modifier misuse, non-use or just to bypass CCI edits! This course will explain modifiers and when it is appropriate to use a modifier to obtain proper payment.

$199

Prod ID: 277

Successful Insurance Claims Processing


This program provides an overview of health insurance plans and payment models. Receive tips to avoid common claims processing errors.

$199

Prod ID: 278

Mastering E/M Coding


E/M lays the groundwork for the reimbursement process. This course provides the knowledge and tools needed to internally monitor billing compliance.

$199

Prod ID: 283

Effective Denial Management and Rejection Prevention


Learn how to identify erroneous billing procedures that result in denials and rejections, how to troubleshoot denials, and work within claim guidelines.

$199

Prod ID: 284

2021 E/M Documentation and Coding Changes


This program details the changes to E/M coding and documentation guidelines that will be implemented on January 1, 2021.

$199

Prod ID: 288

Coding & Billing for Pain Management


Join practice management expert, Maxine Collins, for this program dedicated to Pain Management-specific coding and billing tips.

$99

Certifications

Sessions are adapted from live class lectures and include a physical course manual, support via discussion forum, and proctored exam.


Prod ID: 119

Certified Medical Coder (CMC)®


The Certified Medical Coder (CMC)® is an advanced competency training program and certification for experienced medical coders working with outpatient medical claims. The CMC certification is awarded to individuals who have passed the comprehensive exam.

$1250

Prod ID: 121

Certified Medical Office Manager (CMOM)®


Gain the skills needed to take charge of a practice administrator role. The CMOM certification program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities.

$999

Prod ID: 122

Certified Medical Compliance Officer (CMCO)®


CMCOs are highly trained compliance professionals who understand the role, responsibilities, and tactical skills needed to control risk and lead practice compliance efforts.

$2095

Prod ID: 268

Certified Medical Insurance Specialist (CMIS)®


Learn the current guidelines & responsibilities to manage third-party provider reimbursement. Review documentation, diagnostic and procedural coding rules, and compliance.

$999

Prod ID: 287

Certified Medical Chart Auditor-E/M (CMCA-E/M)®


Learn how to analyze medical records to determine whether the documentation supports CPT and medical necessity, and minimize risks associated with outpatient E/M claims.

$795

Training packages

Get more for less when you customize your learning track with these package options.


Prod ID: 123

Total Access


Get monthly access to a variety of live webinars covering practice management, billing, coding and compliance topics. For $249 a month membership includes access to a library of pre-recorded topics - more than 100 topics available.

$249

Prod ID: 132

12 CEU Package


CMC, CMIS, CMOM, and CMCO certified professionals can earn 12 CEUs on a budget. Select 8 pre-recorded webinars, review content and pass the quiz at the end of each webinar to collect 1.5 CEUs each, 12 CEUs in total.

$299

Prod ID: 162

Medical Coding Basics Bundle


Especially for new coders working in an outpatient setting, this four-part series covers the fundamentals of coding guidelines as well as an introduction to CPT, ICD-10-CM, and E/M coding.

$396

Prod ID: 263

CMOM Basics Bundle with Certification Course


This four-part training package includes beginner-level courses: Privacy, security, OSHA, MIPS & quality payment programs, plus the Certified Medical Office Manager (CMOM) course & exam. Save $300 off individual course purchase.

$1296

Prod ID: 264

CMOM Intermediate Bundle with Certification Course


This four-part training package includes intermediate-level courses: Management & Leadership, Medical Office Compliance, Optimizing the Patient Experience, and the Certified Medical Office Manager (CMOM) course & exam. Save $400 off individual course purchase.

$1396

Prod ID: 273

Telehealth & COVID-19 Bundle


This training bundle includes 10 unique educational sessions designed to guide healthcare practices to bill properly for Telehealth services before, during, and after the COVID-19 pandemic plus 4 bonus sessions on practice survival strategies for this unprecedented time.

$795

Prod ID: 285

CMCA-E/M Basics Bundle with Certification Course


This 3-course basic-intermediate-advanced training package will satisfy training recommendations for aspiring Certified Medical Chart Auditors (E/M). Training bundle includes 3 online training courses to complete at your own pace.

$943

Prod ID: 286

CMCA-E/M Interm Bundle w/Certification Course


This training bundle contains intermediate and advanced training courses for aspiring Certified Medical Chart Auditors (E/M). Complete at your own pace to prepare for the certification exam, included with purchase.

$894

PMI Basics

PMI Basics courses are designed for anyone who is stepping into a new role in a medical office or wants to build a foundation for more advanced training.


Prod ID: 146

PMI Basics: Introduction to Medical Coding


This program provides an introduction to ICD-10-CM, CPT® and HCPCS Level II coding systems and explores essential coding concepts that directly impact reimbursement for healthcare services provided in an outpatient setting.

$99

Prod ID: 147

PMI Basics: Introduction to ICD-10-CM Coding


This program provides basic level instruction in diagnostic coding for the outpatient setting. Medical coders abstract details from the healthcare providers' reports to select or validate the proper ICD-10-CM code(s).

$99

Prod ID: 149

PMI Basics: Introduction to CPT Coding


This course provides basic instructions in procedural coding in the AMA CPT-4 manual for the medical practice or other outpatient setting.

$99

Prod ID: 155

PMI Basics: Medical Office Receptionist Skills


This course explains how to gather accurate patient information, make scheduling decisions, address challenging patient behavior and secure the privacy of sensitive patient information.

$99

Prod ID: 156

PMI Basics: Introduction to E/M Coding


Learn to identify the components of an E/M service focusing on the three key components, define medical necessity and learn the general rules for documenting E/M services.

$99

Prod ID: 161

PMI Basics: Collections for Medical Office Professionals


Course provides an overview of AR management and collections in the medical practice. Learn how to educate patients on payment policies and succeed in securing timely payment for services provided.

$99