Certification Training

Certified Medical Office Manager - Hematology/Oncology (CMOM-HEM/ONC)®

Gain the skills needed to take charge of an oncology medical practice administrator role. The CMOM-HEM/ONC certification program develops the manager's knowledge and skills, combined with experience to successfully manage and improve the practice. This program teaches advanced concepts in the administration and management of policies, risks, and financial responsibilities.

CEUs

20

Length

2160 min

Price

$1498

For more information, call Michael Moore at 800-259-5562 Ext. 270
or via email at mmoore@pmimd.com


The Certified Medical Office Manager (CMOM) course teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Learn guidelines and examples that will improve decision-making and tactical skills. Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Practice Management Institute® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Each year, thousands of medical office professionals look to PMI as a leading provider of continuing education and credentialing. These training programs have been hosted in leading hospitals, medical societies, and colleges across the U.S. for 36 years.

CMOM-HEM/ONC certification program helps develop the manager's knowledge and skills combined with experience to successfully manage the ever-changing landscape of the healthcare industry. Expertise gained in this program can protect providers from risks, motivate employees and improve the oncology practice's financial outlook. Managers will learn to take charge of their practice's administrative issues so that providers can focus on the quality of patient care.

Obtaining certification demonstrates to providers, auditors, compliance officers, employers and business associates that managers have achieved advanced knowledge and skills to succeed in an oncology practice management role. 

PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management. More than 20,000 people have earned one or more PMI certifications.

Deborah McNeilance

B.S., CMC, CMIS, CMOM, CPC


Deborah McNeilance is an enthusiastic and knowledgeable professional with more than 35 years in the healthcare field. She holds a Masters of Business Administration with a focus in Healthcare Administration and currently serves as the CEO/Administrator for a large Gastroenterology practice. In her recent past, she was a director for a large healthcare network of physicians specializing in hematology-oncology and surgical oncology.

She has served as an administrator for several medical group practices in Cardiology and Medical Oncology where she was responsible for business operations, financial management, risk management, and marketing. She has gained insight into hospital operations working with the billing department, human resource department and managing the medical records/transcription department.

Deborah was the president and CEO of Med-Line Transcription where she began a medical transcription service offering support to over 400 physicians. Her main responsibilities included business development, project management, consulting, and implementation. She is an implementation specialist who is able to assess practice needs and provide support and follow-up to improve practice efficiencies and operations.

Deborah believes in the importance of mentoring team members to think big and broaden the limitless impact one can have on society and within a healthcare organization one patient at a time. She enjoys sharing her knowledge with others in the healthcare field who are interested in achieving their dreams and goals.

  • According to the U.S. Bureau of Labor Statistics, jobs for certified medical office managers will increase by 20% by 2026.
  • As the baby boomer generation retires, there will be a high demand for certified managers.
  • With certification, you demonstrate managerial competency in the medical practice.
  • CMOMs can transition into and advance their careers in other supervisory roles.

Candidates for CMOM-HEM/ONC must first complete the CMOM certification course prior to completing the Hematology & Oncology portion of the program. Candidates should have a minimum of one year of experience working in an oncology medical practice. CMOM certification course registration includes a physical course manual, workbook exercises, exam review, and four-hour proctored exam. A passing score of 70 percent or better is required to earn the CMOM certification.

Those with less experience should consider the following training packages:

CMOM Basics bundle with CMOM certification course

CMOM Intermediate bundle with CMOM certification course

Are you ready? Take our free online assessment now.

Note: candidates that hold additional certifications through Practice Management Institute can earn 20 CEUs for completion of the CMOM course.

Practice Management

  • Review of practice administration role and responsibilities
  • Facility, operational, and time management
  • Review of practice administration roles and responsibilities
  • Facility, operational and time management
  • Employee relations, laws and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship
  • Risk Management and Quality Assurance
  • Sexual harassment, discrimination, and substance abuse

Personnel Management

  • Creating effective job descriptions, interviewing, and hiring tips
  • Team building and managing conflicts
  • Handling staff grievances, evaluations and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview
  • Physician and staff retention and motivation
  • Coping strategies for difficult employees
  • Leadership vs Management

Financial Management

  • Financial planning, calculations, and controls
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Accounts receivable, status and activity reporting
  • Developing and maintaining a budget
  • Revenue and cost accounting
  • Maximizing cash flow and controlling overhead
  • Cost analysis, forecasting, and new revenue streams


Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections, risk management, and compliance checklists


Managed Care Delivery System

  • Physician credentialing and privileging
  • Payer contract evaluation, negotiation, and termination
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization control techniques
  • HMO, IPA, MSO, PPO definition, purpose, and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care and quality metrics
  • Coordination of benefits
  • ACOs and Patient-Centered Medical Homes

Business of Oncology (taught live by Deborah McNeilance, MSHO)

  • Physician Shortages
  • Physician Contracting
  • From Volume to Value
  • Oral Oncolytics and Adherence
  • GPO and Pharmaceutical Contracting
  • Provider-Based Billing
  • 340b Drug Program
  • Financial Toxicity
  • Revenue Cycle Management
  • Role of Nurse Navigator
  • Palliative Care
  • Survivorship Clinics
  • USP797 & USP800
  • The Patient Experience

Attend instructor-led classroom sessions hosted in select hospitals, healthcare organizations, medical societies and colleges. The CMOM-HEM/ONC program has passed a thorough review process, ensuring that the materials are current, accurate, and testing standards are strictly enforced. Faculty members have real-world experience in all aspects of running a successful oncology practice.

Live CMOM-HEM/ONC classroom format includes a full course manual and timed, four-hour, 108-question, proctored certification exam. A score of 70% or better is required to earn the CMOM-HEM/ONC certification exam. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

 

Request Exam

Experienced professionals may choose to challenge the Certified Medical Office Manager certification exam for a $299 fee. An Exam Request Form must be submitted online before the exam process can begin.

Featured in December 2018 issue of Oncology Practice Management Magazine

 

I can’t say enough about the professionalism from PMI during my path to excellence in becoming a CMOM.  While I am happy that MultiCare Regional Cancer Center is part of a large healthcare organization, learning the components of your CMOM course has helped me to appreciate all that goes into managing a practice.  I have used the education components of your program daily in my leadership role and am so appreciative for you and your team for creating such an organized course.  While I will be the first in the state of Washington to obtain the CMOM-HEM/ONC certification, I am certainly talking it up to other leaders within my organization and I look to lead the way for many CMOMs to come.

Alicia Duvall, RN, CMOM

 

The Michigan Society of Hematology & Oncology (MSHO) is thrilled to have partnered with Practice Management Institute (PMI) to help develop the Certified Medical Office Manager certification for the Business of Oncology. We chose to work with PMI because of their outstanding reputation as leaders in the industry, the rich content of the curriculum and their expert faculty. We recognize the value it brings to our practices having their managers complete this course. Obtaining the CMOM-HEM/ONC certification gives managers the knowledge, skills and experience necessary to successfully navigate today's ever-changing physician practice/hospital. 

It has been a complete pleasure working with PMI and we look forward to our continued relationship.

Mary Kay Makarewicz, Executive Director - Michigan Society of Hematology & Oncology

 

Practice Management Institute® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Each year, thousands of medical office professionals look to PMI as a leading provider of continuing education and credentialing. These training programs have been hosted in leading hospitals, medical societies, and colleges across the U.S. for 36 years.

PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management. More than 20,000 people have earned one or more PMI certifications.

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