Tuesday, October 1, 2019

Front Desk Success How to Shine on the Front Line
9:00 AM-12:00 PM
(Program# 23723-1001)
3 PMI CEU(s)

Print registration form or Register Online

Front Desk Success How to Shine on the Front Line
1:00 PM-4:00 PM
(Program# 23865-1001)
3 PMI CEU(s)

Print registration form or Register Online

Where:
WEST VIRGINIA STATE MEDICAL SOCIETY
2018 KANAWHA BLVD., E
CHARLESTON, WV 25311

Fee:
$199 per person
Includes instructional materials

Seating is limited. Please register early!

Register:

Fax: 210-691-8972
Phone: 800-259-5562
Mail:

PRACTICE MANAGEMENT INSTITUTE
8242 VICAR
SAN ANTONIO, TX 78218

Brought to you by:

Front Desk Success
How to Shine on the Front Line

Emphasis on quality care measures, overall patient satisfaction, work flow, compliance, and the bottom line are key ingredients that make or break the success of your medical office. Setting high performance standards in the front office will lead to more informed and satisfied patients, smoother workflow and a healthier revenue cycle.

The Medical Front Office Skills Certificate Program addresses new health care communication and compliance challenges and arms front office staff with the skills to handle difficult, stressful situations with more confidence and clarity.


Program Highlights:

·Explanation of the revenue cycle and patient data collection

·Detailed instruction on communication and organization in the front office

·Difference between medical ethics and medical etiquette

·Review of medical terminology

·Communication techniques and conflict resolution tactics that really work

·Technique to ease communication with angry and abusive patients

·Customer service guidelines and proper implementation

·How to more effectively schedule walk-ins

·Charting and medical record documentation guidelines

·Insurance basics and building a good business relationship with carriers

·Importance of billing and collecting within established guidelines

·Creating a culture of safety and compliance

A two hour post-course assessment is included. Certificate of Competency is issued to those who receive a passing score.

 

© Practice Management Institute 2015 FDS-0715



Continuing Education Units (CEUs)

CEUs: PMI Certified Professionals will earn 3 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.

Front Desk Success
How to Shine on the Front Line

Emphasis on quality care measures, overall patient satisfaction, work flow, compliance, and the bottom line are key ingredients that make or break the success of your medical office. Setting high performance standards in the front office will lead to more informed and satisfied patients, smoother workflow and a healthier revenue cycle.

The Medical Front Office Skills Certificate Program addresses new health care communication and compliance challenges and arms front office staff with the skills to handle difficult, stressful situations with more confidence and clarity.


Program Highlights:

·Explanation of the revenue cycle and patient data collection

·Detailed instruction on communication and organization in the front office

·Difference between medical ethics and medical etiquette

·Review of medical terminology

·Communication techniques and conflict resolution tactics that really work

·Technique to ease communication with angry and abusive patients

·Customer service guidelines and proper implementation

·How to more effectively schedule walk-ins

·Charting and medical record documentation guidelines

·Insurance basics and building a good business relationship with carriers

·Importance of billing and collecting within established guidelines

·Creating a culture of safety and compliance

A two hour post-course assessment is included. Certificate of Competency is issued to those who receive a passing score.

 

© Practice Management Institute 2015 FDS-0715



Continuing Education Units (CEUs)

CEUs: PMI Certified Professionals will earn 3 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.