PRACTICE MANAGEMENT INSTITUTE
10223 MCALLISTER FWY, SUITE 104
SAN ANTONIO, TX 78216
Medical Front Office Skills Certificate Program
Setting high-performance standards in the front office will lead to more informed and satisfied patients, smoother workflow and a healthier revenue cycle. This two-day program is appropriate for anyone responsible for patient communication, data and payment collection, and scheduling.
5 Reasons to Attend
Learn essential responsibilities to excel in a patient-interfacing role.
Discover why quality care, overall patient satisfaction, workflow, compliance, and the bottom line are key ingredients that make or break office success.
Learn how to communicate effectively with patients and coworkers, and learn a variety of approaches for dealing with difficult personalities.
Receive instruction on skills and techniques for handling difficult and stressful situations with more confidence and clarity.
Complete a two-hour post-lecture assessment. Participants with a passing score will receive a Certificate of Competency.
The instructor-led classroom experience creates an environment where students can learn from each other while increasing their knowledge. This program covers patient satisfaction, medical ethics and etiquette communication techniques, the medical record and patient data collection, and privacy/security compliance.
PMI CEUs: PMI Certified Professionals will earn 10 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.