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Averting Burnout in Your Practice

Date:Tuesday, April 6, 2021
Time:12 noon to 1:00 p.m. Central Time
Presented by: Jan Hailey, CMC, CMIS, CMOM, CMCO

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The reported prevalence of clinician burnout is alarming and has led to public concern about its effects on patient safety and quality of care. Burnout takes a toll on physicians, their staff, patients, and the practice. Some doctors are leaving practices they once loved creating shortages, especially in primary care. And it is not only the providers that are feeling stressed due to time pressures, work conditions, and other demands in healthcare.

Gather your staff for this “Lunch and Learn” session to help break the culture of silence and actively support the well-being of your healthcare team. Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.


  • Quadruple aim
  • Increased risks associated with burnout
  • Organization strategies to combat burnout
  • Solutions for improving well-being of providers and staff
  • Review real-world case study

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.

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About the Presenter

Jan Hailey has more than 20 years of experience in healthcare with proficiency in administration, coding, and billing roles. She joined Saint Joseph Physician Network in South Bend, Indiana as the Director of Quality in November 2015 to lead ambulatory quality initiatives and performance improvement. She leads a comprehensive interdisciplinary team across the health system and works closely with providers, management, and payers to develop strategies on process improvement, gap closures, and patient experience.

Jan also developed a documentation improvement program and is currently implementing an education program for Hierarchical Condition Category (HCC) coding in order to improve risk scores. She holds four professional certifications in office management, coding, and compliance. She is a member of WPS Medicare’s Provider Outreach and Advisory Group, Indiana Association for Healthcare Quality.

Jan has a passion for teaching and facilitates educational programs nationwide. Prior to joining Saint Joseph, Jan was the Director of Quality, Coding and Compliance for one of the largest health systems in Northern Indiana.

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