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Managing Collections in Your Medical Practice

Date:Wednesday, January 27, 2021
Time:12 noon to 1:30 p.m. Central Time
Presented by: Lisa Maciejewski-West, CMC, CMIS, CMOM, CMCA-E/M, CPCO

Webinar/Audio Conference FAQs

Back by popular demand – join us for this rebroadcast of a PMI favorite

Did you know that the medical profession is only collecting about 70% of its reimbursable health care services nationally? What are your collection percentages? Seize this opportunity to examine the causes of poor collections and identify solutions. Determine where you may be leaving money on the table.

Back by popular demand, this previously-recorded webinar will help bring positive results to your practice's collection efforts. Learn how to improve your collection percentage utilizing better patient collections procedures. Employ management strategies to streamline processed and enhance training that builds skills across your team.

Effective patient collections tactics has always been an essential piece of every practice's financial success story. Today, it is ever more important with high deductible health plans and skyrocketing out-of-pocket cost for patients. Lisa Maciejewski-West will lead you through a review of the best practices of patient collections. Start employing the strategies for successful collections that endure and position your practice for long-term success.


  • Financial policies and fees
  • The role of communication
  • Multiple payment options
  • Maximize reimbursements
  • Review & Audit claims
  • Rebills and Appeals

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.

Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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About the Presenter

Lisa has been involved in the medical billing, management and consulting field since 1982. In 2006, she founded Gold Star Medical Business Services, an award-winning company that provides remote billing services for physicians in small to medium-sized individual and group practices. Prior to starting Gold Star Medical, she worked for one of the largest Practice Management consulting firms in the country.

Lisa has consulted with hundreds of doctors as a practice management coach and has spoken at hundreds of seminars throughout the United States, both as a teacher and motivational speaker. She is PMI's Director of Business Development for the West Central Texas region, and an adjunct instructor with the Angelo State University Small Business Development Center, and teaches a variety of business classes to new and prospective business owners.

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