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Home > Audio Learning Center > Effective Patient Scheduling in the Medical Practice

Effective Patient Scheduling in the Medical Practice

Date:Tuesday, February 20, 2018
Time:12 noon to 1:00 p.m. Central Time
Course fee:SPECIAL $99 1 HR WEBINAR
Presented by: Pam Joslin, MM, CMC, CMIS, CMOM, CMCO, CEMA

Webinar/Audio Conference FAQs

If your patients are waiting more than 15 minutes after their scheduled appointment to be seen, that’s too long! No matter how efficient you may be, there will be times when patients must wait.

Effective scheduling must be realistic and work for the greater good of the patients and the practice. Both staff and physician(s) must be engaged in the process and everyone else in the office should understand the consequences and the rippling effects on patient satisfaction.

Pam Joslin will address challenges and opportunities of effective patient appointment scheduling. She will provide numerous tips and solutions to improve this important aspect of the patient experience.

  • Create a lasting “first impression”
  • Six types of appointment scheduling
  • Effective, professional ways to handle wait times
  • Value of analyzing your appointment slots
  • Engage your patient before their appointment
  • Lead your office team toward “win-win”

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

Try Total Access

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About the Presenter

Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice" results for your organization. She received her Master’s in Management from the University of Phoenix. She maintains memberships in professional organizations.



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