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Home > Audio Learning Center > Millennial Engagement and Retention Strategies

Millennial Engagement and Retention Strategies

Date:Wednesday, February 20, 2019
Time:12 noon to 1:00 p.m. Central Time
Course fee:SPECIAL $99 1 HR WEBINAR
Presented by: Tracy Taylor, CMC, CMIS, CMOM

Webinar/Audio Conference FAQs

Each generation has unique work characteristics – drivers that motivate them to perform at peak productivity. For millennials, creativity and adaptability come into play. This generation was born with technology in hand. They also come into the workforce with preconceived demands and expectations.

As the largest group in the US labor force, millennials occupy 35% of positions, according to a Pew Research Center analysis of U.S. Census Bureau data. Millennials tend to be highly ambitious and expect quick advancement in their careers.

Don’t ignore the inevitable. If your office is experiencing a millennial revolving door, it’s time to reevaluate your traditional workplace and make adjustments to attract and retain young talent.

  • Learn key characteristics and traits of millennials.
  • Get acquainted with their unique learning styles and preferences.
  • Learn how to create the right learning strategies based on their traits.
  • Learn the importance of providing performance feedback to millennials.
  • Help them find their strengths – they often crave meaningful work.
Presenter will share numerous tips on how to engage and retain your millennial workforce.

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


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Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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PMIMD instructor

About the Presenter

After starting her career with a medical billing service almost 15 years ago, Tracy Taylor transitioned to a physician practice where she quickly learned all aspects from front desk reception to back office collections and everything in between. Becoming proficient in multiple areas and gaining experience in billing, coding, patient satisfaction, credentialing and compliance she made her way into management. She currently manages two rural health clinics in northeast Texas for CHRISTUS Health.

With experience in financial management, physician and staff management, provider recruitment and onboarding as well as patient satisfaction improvement initiatives, Tracy strongly believes fostering an environment of transparency, teamwork and high staff engagement is crucial to success. Her strong work ethic, organizational and problem solving skills make her an effective communicator to lead practices and keep up with the constant changes occurring in our healthcare industry.



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