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Home > Audio Learning Center > Prioritizing the Patient Experience

Prioritizing the Patient Experience

Date:Wednesday, May 8, 2019
Time:12 noon to 1:00 p.m. Central Time
Course fee:SPECIAL $99 1 HR WEBINAR
Presented by: Tracy Taylor, CMC, CMIS, CMOM

Webinar/Audio Conference FAQs

Don’t fall behind the competition! Forty-nine percent of provider executives say that revamping the patient experience is one of their organization’s top three priorities. Some organizations have already created a new role: chief patient experience officer.

Make the patient experience a priority with every encounter in your practice. This goal aligns and supports your practice’s efforts to retain its revenue - under MACRA, a portion of provider reimbursements is based on patient engagement efforts. The concept of patient experience goes beyond patient satisfaction. Optimizing the patient experience entails identifying service, communication, training issues and creating an action plan that promotes a strong culture of patient engagement.

This session will help you evaluate where your organization is now and take on objectives that will help you meet your patient experience goals.

Session Highlights:

  • Review a patient experience walk-through in terms of their expectations, access to information, interactions with providers, clinicians, and staff.
  • Patient satisfaction is an important part of the patient experience – tips on monitoring and measuring their experience throughout their visit.
  • Methods and tools for gathering and measuring patient experience feedback.
  • Review the five core measures related to the patient experience that make up the scores listed on the Physician Compare website.
  • Other communication aspects to consider such as delivery of test results, provider communication, office staff, etc.

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


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Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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PMIMD instructor

About the Presenter

After starting her career with a medical billing service almost 15 years ago, Tracy Taylor transitioned to a physician practice where she quickly learned all aspects from front desk reception to back office collections and everything in between. Becoming proficient in multiple areas and gaining experience in billing, coding, patient satisfaction, credentialing and compliance she made her way into management. She currently manages two rural health clinics in northeast Texas for CHRISTUS Health.

With experience in financial management, physician and staff management, provider recruitment and onboarding as well as patient satisfaction improvement initiatives, Tracy strongly believes fostering an environment of transparency, teamwork and high staff engagement is crucial to success. Her strong work ethic, organizational and problem solving skills make her an effective communicator to lead practices and keep up with the constant changes occurring in our healthcare industry.



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