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Home > Audio Learning Center > Optimizing Your Front Desk Operations

Optimizing Your Front Desk Operations

Date:Tuesday, February 27, 2018
Time:12 noon to 1:30 p.m. Central Time
Course fee:$199
Presented by: GeoJan Wright, CMC, CMIS, CMOM

Webinar/Audio Conference FAQs

The front desk plays a key role in the success or failure of any medical practice. To be effective, these team members must be equipped with knowledge, processes and technologies that help them accomplish their tasks efficiently. Mastering operational success at the front desk will lead to a smoother workflow and a healthier revenue cycle. Effective operational strategies include hiring, training, workflow analysis, structural process engineering and continual monitoring.

Learn how to analyze your daily processes and identify activities that slow down the workflow within your practice. Understand the impact that inefficiencies have on the overall practice. Explore techniques that will allow the front office staff to accomplish tasks and meet practice goals with minimum effort.

In this session, PMI faculty member GeoJan Wright will highlight the importance of process management and workflow analysis at the front desk. She will identify methods to assist you in optimizing internal workflow that will protect the practice from poor performance and increase patient satisfaction.

Join a discussion on how an inefficient front office workflow can affect revenue, quality of care, staff and patient satisfaction. The front office is a key component to the success of a medical practice. Ensuring operational success should be the goal of every practice manager as well as every staff member.


  • Understand the link between efficient workflow and operational success
  • Learn to analyze important processes for efficient flow
  • Learn to identify “bottlenecks”
  • Identify outdated processes that bog down efficiencies

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.

Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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About the Presenter

GeoJan has more than 25 years of health care experience in all phases of management, business operations, state and federal regulations. She has worked in billing and collection operations, human resources, payroll, accounts payable, accounts receivable, employee benefit programs, monthly management reports and reconciliations, daily financial activities, scheduling, OSHA regulations, CLIA regulations, radiology and laboratory operations. She has hands-on experience in all phases of insurance, including worker’s compensation and HMOs. GeoJan has developed programs for physician office training, and founded a local office managers association. She has specialized training in insurance, coding and has worked in collections for two large hospital systems. She has recent experience onboarding physicians and setting up and managing medical practices as the Market Operations Manager. GeoJan’s strong work ethic and organizational and problem-solving skills make her an excellent communicator who believes in fostering teamwork.

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