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Date:Wednesday, May 11, 2011
Time:12 noon to 1:30 p.m. Central Time
Course fee:$199
Presented by: Judy Capko, best-selling author of Secrets of the Best-Run Practices

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Webinar/Audio Conference FAQs

Itís a fact: staff performance is directly affected by how well people work together and support each other. When conflict is allowed to thrive, staff performance disintegrates and overall morale suffers. Unresolved disputes result in a chaotic, uncooperative work environment. A division among staff results in a lack of understanding and cooperation, which creates a negative environment and cripples productivity.

Enough is enough!

Itís time to put the conflict to rest and get busy! Judy will help you to iron out staff conflict now. Learn how to get to the heart of the matter and get everyone working together again.

Program Highlights:

  • Specific instruction and tools to help manage negative behavior and conflict in the office
  • Gain negotiation skills essential to resolve conflict
  • Learn how to get to the real issues of conflict
  • Discover ways to get everyone working together
  • Tools to improve communication and teamwork

Want more Judy? See her keynote presentation at this yearís 2011 PMI National Conference for Medical OfficeProfessionals in New Orleans, June 2-3.

Check out Judyís books: Secrets of Best-Run Practices, 2 edition, and Take Back Time: Bringing Time Management to Medicine online at:

About the Presenter

Judy is a healthcare management and marketing consultant and founder of Capko & Company. She is the author of the popular books, Secrets of the Best-Run Practices and Take Back Time: Bringing time management to medicine. Judy has specialized in medical practice operations and business development for more than 25 years. Her emphasis is on building patient-centered strategies and valuing staffís contribution. She focuses on maximizing resources, resulting in improved operational and financial performance, and better patient service.

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