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Home > Audio Learning Center > Prioritizing the Patient Experience

Prioritizing the Patient Experience

Date:Wednesday, March 28, 2018
Time:12 noon to 1:30 p.m. Central Time
Course fee:$199
Presented by: Pam Joslin, MM, CMC, CMIS, CMOM, CMCO, CEMA

Webinar/Audio Conference FAQs

Forty-nine percent of provider executives say that revamping the patient experience is one of their organization’s top three priorities over the next five years.* In response, some health care organizations have already created a new role – that of chief patient experience officer.

Don’t fall behind the competition! Make the patient experience a priority with every encounter in your practice. Understand how this goal aligns and supports your practice’s efforts to retain its revenue. With the value-based payment model under the Medicare Access and CHIP Reauthorization Act (MACRA), a portion of provider reimbursements is based on patient engagement efforts.

Join your peers for this interactive 90-minute webinar program. PMI’s lead faculty member, Pam Joslin, will help you identify where your organization is on measuring the patient experience, and point you toward objectives that will help you arrive at where you want to be. These topics and more will be discussed:

  • Capturing relevant patient data through patient surveys
  • Understand how the patient experience needs to fit into your business model
  • Tips on implementing and monitoring patient satisfaction and engagement feedback
  • Investing in services to enhance your patient experience
  • How to engage your team by balancing patient satisfaction and employee job satisfaction
  • Interactive tour on CMS QPP website to view patient engagement opportunities
  • Sample job description for role of “Chief Patient Experience Officer”

*Source: PwC Health Research Institute Consumer Survey, 2017

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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About the Presenter

Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice” results for your organization. She received her Master’s in Management from the University of Phoenix. She maintains memberships in professional organizations.



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