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Home > Audio Learning Center > Policies and Procedures to Grow Your Practice

Policies and Procedures to Grow Your Practice

Date:Tuesday, April 17, 2018
Time:12 noon to 1:30 p.m. Central Time
Course fee:$199
Presented by: Lisa Maciejewski-West, CMC, CMIS, CMOM, MCS-P

Webinar/Audio Conference FAQs

When did you last review and update your practice’s policies? Take the guesswork out of how to handle common and not-so-common work situations by establishing or reviewing your practice policies and processes. This important topic is designed to help you get a handle on practice operations and increase profits.

If you feel like your practice is out of control, a clear, concise, and current Written Policy and Procedure Manual is the first step toward taking back, and maintaining control of your practice. It is also the first key element of a good Compliance Program.

  • Do you have policies that outline procedures for billing and accounts receivables management?
  • Do you have policies for over-the-counter collections?
  • Do your established policies clearly outline employee performance expectations?
  • Do you have policies for how and when you schedule certain types of patients? If so, how to you ensure that everyone in your organization knows what is expected of them and what standard steps to follow?

Lisa Maciejewski-West will address these questions and explain how policies and procedures make an office manager’s job easier and improve office operations. Participants will also get concrete steps to utilize policies as a tool to grow the practice. Learn new ideas for spurring team involvement, addressing training needs, and helping you implement more structure to daily workflow.

Continuing Education Units (CEUs)

PMI CEU APPROVED Earn 1.5 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).

If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.


Please read below before completing your webinar registration.

Have you heard about PMI's TOTAL ACCESS Webinar subscription program? TOTAL ACCESS puts a full library of training in the hands of your entire staff for a monthly fee of just $249. TOTAL ACCESS is the newest way to develop your own talent, without leaving the office to attend training classes. It's also the fastest way to bring both experienced and new staff up-to-date on current issues.

Sign up now and you'll receive this webinar plus the following benefits for as long as you subscribe: access codes to all upcoming live webinars and unlimited access to the TOTAL ACCESS Library, more than 300 hours of on-demand, pre-recorded training sessions on over 100 topics relevant to medical office coding, billing, compliance, management, front desk, and much more. It's a GREAT VALUE!

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About the Presenter

Lisa has been involved in medical billing, management and consulting since 1982. In 2006, she founded Gold Star Medical Business Services, an award winning company that provides remote billing services for physicians in small to medium sized individual and group practices. Prior experience has included working for one of the largest practice management consulting firms in the country.

She has consulted with hundreds of doctors as a practice management coach, and spoken at over 100 seminars across the U.S., both as a teacher and motivational speaker. Lisa also provides comprehensive practice management consulting, credentialing and compliance auditing services. She is a board certified MCS-P (Medical Compliance Specialist – Physician) and adjunct instructor with the Angelo State University Small Business Development Center.




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