Live Webinar Training
Get the benefits of live training on your desktop. Live Training includes instructor-led webinar sessions, plus access to the recorded sessions for up to six months after the original recording date. All program times are Central Time unless otherwise noted. Back to Live Webinar Training page.
Medical Front Desk Success
Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.
This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.
Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.*
Highlights:
- Enhancing the patient experience
- Communicating information with tact and discretion
- Protecting and securing PHI
- Improving accuracy, organization, and productivity
- Educating patients on practice policies
- Gathering and documenting patient information
- Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
- Collecting copays and verifying insurance information
Full Schedule
Program times are Central unless otherwise noted.
| Session | Date | Time | Instructor |
|---|---|---|---|
| 1 | January 08, 2027 | 11:00 am - 2:00 pm | Shawntea Gordon |
Fee: $239.00
CEUs:
- PMI — 3
Who Should Attend
This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.This is a beginner-level course. New employees and their supervisors are encouraged to attend.
Materials
Digital companion materials will be provided with helpful resources and links for use beyond the classroom. No additional materials are required.
Log in instructions will be emailed to registrants a few days prior to the online event. Participants are encouraged to utilize the chat feature to ask questions during the presentation.
About the Presenter
Shawntea Gordon MBA, FACMPE
Shawntea "Taya" Gordon, MBA, FACMPE is the CEO of Atlas & Perpetua Healthcare Consulting, an organization dedicated to enhancing healthcare practices through fractional Chief Revenue Cycle Officer (CRO) services and comprehensive revenue cycle assessments. A recognized subject matter expert in healthcare compliance, organizational governance, process optimization, and revenue cycle management, Taya also serves on the CUMC Bergan Mercy Hospital Community Board.
With extensive experience in senior-level executive roles across private practices, collaborative institutes, and national care coordination organizations, Taya now focuses on educating and consulting healthcare leaders on operational excellence. Her expertise spans performance improvement, quality enhancement, risk reduction, and transitioning to value-based payment models. She also serves as an adjunct professor for the Howard University and University of the District of Columbia’s joint Revenue Cycle Management Course.
Taya is an active voice in healthcare thought leadership. She serves on the Medical Group Management Association's (MGMA) Government Affairs Council and E/M Workgroup, has co-authored two revenue cycle management books for MGMA, and contributed insights to HIMSS Voices of Innovation Publications, a collaboration with the Cleveland Clinic. She is also the co-host of RevDive, one of the nation’s higher-ranked healthcare podcasts.
A sought-after speaker and author, Taya frequently shares her expertise through organizations like HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics. Her leadership has earned her recognition as the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and a Midland Business Journal "40 Under 40" Executives & Entrepreneurs Award Recipient (2019).
Taya is deeply committed to physician advocacy, community outreach, and healthcare process improvement. She has actively participated in government affairs and legislative committees, lobbying for healthcare reform, and supported community initiatives with Habitat for Humanity Omaha.