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How It Works:

Choose from any of the Coding, Reimbursement, Compliance and Management topics listed by selecting "Buy". You will then be directed to the online order form. Once your purchase is complete you will receive the following items included with your order confirmation from the PMI Audio Learning Center:

  • A web link good for one MP3 Audio downloadable file
  • presentation handouts
  • A Link to the Online Quiz

Download the files to your computer.* After you have reviewed the materials and listened to the presentation, go to the Quiz Login Page to take the quiz using the code provided with your purchase confirmation. You are given two attempts to score 80% or better on the quiz. Your score will be displayed at the conclusion of the quiz. If your grade is 80% or better, you will receive an email with a CEU confirmation**, suitable for inclusion with your certification renewal paperwork. Please note that PMI cannot award CEUs for those who scored less than 80% after two tries. Questions or comments should be directed to our Professional Services Department.


Home > Audio Learning Center > Pre-Recorded Webinar Library

Pre-Recorded Webinar Library

  • Convenient, inexpensive way to enhance your skills and earn CEUs after passing the accompanying quiz.
  • Instant access – no waiting for product delivery
  • No need to leave work to attend class and no shipping and handling fees
  • No time limit for taking the quizzes
  • System Requirements




  • Choose from:
    ICD-10 Coding  | Other Coding  | Compliance | Management | Reimbursement
    topics below.

    ICD-10




    Choose from topics below:
    ICD-10 Coding  | Other Coding  | Compliance | Management | Reimbursement

    Other Coding

    ListenProgramDescriptionCEUsCostBuy
    Coding for Infusions and InjectionsReview numerous examples based on real-world coding scenarios to help anchor knowledge of Infusions and Injections. The instructor will explain the level of detail needed in clinical documentation to report drug administration services. Learn whats new for 2019 to ensure your offices coding and documentation is sufficient for billing these services in the upcoming New Year.
    Recorded: 11/29/2018, presented by Maxine Collins
    1.599.00
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    CPT Code Updates: Effective January 1Attend this program for highlights of important CPT code updates that will affect your 2019 claims. Make a smooth transition into 2019 by reducing claim denials. Get details on new, revised, and deleted CPT codes changes effective January 1. Learn how your specialty will be impacted by this annual update to the codes and guidelines. This session will cover pertinent information to help reduce claim denials and keep your provider reimbursement on track all year.
    Recorded: 11/14/2018, presented by Libby Purser
    199.00
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    Mastering Modifier UsageReview examples and master modifier usage in just 60 minutes! Join Jan Hailey for this "Lunch and Learn" program and sharpen your knowledge of CPT guidelines related to modifier usage. Tips will be provided to help decrease rejects or denials that occur due to lack of a modifier.
    Recorded: 10/04/2018, presented by Jan Hailey
    199.00
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    Auditing Surgical ServicesIncludes a walk-through of auditing two surgical notes to see if they are compliant and coded correctly. Join Aimee Wilcox for this hour on auditing surgical services with a hands-on experience applying the information learned during the program. Boost your compliance program and prepare your staff to better understand the policies and procedures linked to surgical coding and auditing.
    Recorded: 09/28/2018, presented by Aimee Wilcox
    199.00
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    Prepare Now for Major Changes to E/M CodingAttend this webinar to get the facts on the proposed changes to E/M. Prepare now for an implementation date that might be just around the corner, on January 1, 2019.
    Recorded: 09/19/2018, presented by Maxine Collins
    1.599.00
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    ICD-10-CM Code Updates - Effective October 1Attend this webinar to ensure your providers are informed of the documentation elements needed to report the new codes. Dont let improperly coded claims cause unnecessary disruptions with your revenue cycle or place you at audit risks. Gain the latest news on the code and guideline changes in just 90 minutes. The latest news available on ICD-10-CM will be reviewed in this update program.
    Recorded: 09/06/2018, presented by Pam Joslin
    199.00
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    Coding and Auditing Telemedicine ServicesIf you are providing Telemedicine services regularly, are you aware that payers provide coverage in different ways and have varying coding guidelines? In this 60 minute "Lunch and Learn" session, Aimee Wilcox will review the coding rules for Telemedicine and explain in detail how these services should be documented, reported, and audited. This program will also cover the new 2018 Medicare telemedicine changes and the state parity laws that govern how telemedicine services are paid.
    Recorded: 08/08/2018, presented by Aimee Wilcox
    199.00
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    E/M Coding Strategies for Endocrinology- Helping Providers Code by the RulesCMS requires healthcare providers to accurately determine the appropriate complexity level of an E/M service, corresponding to the amount of skill, effort, time, responsibility, and medical knowledge required for the healthcare provider to deliver the service to the patient. This course is designed to focus on the specific rules relevant to E/M coding and how to determine the appropriate E/M code level for the service provided and the criteria used in making that determination.
    Recorded: 06/26/2018, presented by Audrey Coaxum
    1.599.00
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    Risk Adjustment for Providers and Medical CodersPractices that neglect to report status codes will suffer a negative consequence in risk-adjusted coding. Learn to utilize diagnostic codes for chronic conditions to the highest specificity and co-morbid relationships. Learn to follow ICD-10 rules. Understand whether to use all current and past conditions when coding an encounter and what types of unspecified codes dont carry a risk-adjusted factor.
    Recorded: 06/14/2018, presented by Scott W. Disch
    199.00
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    The ABCs of CPT CodingJoin Maxine Collins for this comprehensive review of the CPT coding manual. Participants in this program will deepen their understanding of each major section of CPT and comprehend the unique set of rules, notes, and instructions necessary for proper procedural coding in all sections. Clinicians may select the codes, but coders need to master identifying the main terms and verify the selected procedure(s) or service(s) align with the providers supporting documentation in the medical record.
    Recorded: 05/22/2018, presented by Maxine Collins
    1.599.00
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    Understanding the ICD-10-CM GuidelinesDont let improperly coded claims put a choke hold on your revenue. Join expert coder and instructor, Libby Purser, for this in depth review and clarification on ICD-10-CMs general and chapter-specific guidelines.
    Recorded: 04/11/2018, presented by Libby Purser
    199.00
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    Modifiers That Raise Red FlagsAudits continually reveal that many of the claims that lacked supporting documentation and were subjected to take-backs and potential accusations of fraud or abuse, included misapplication of modifiers. Among these modifiers, the most concerning to payers are for those that increase payments through the unbundling of services commonly performed together such as 24, 25 and 59. Please join us to learn more about these important modifiers, how their use may automatically trigger scrutiny and a review of the patient record. Learn how to properly report them and ensure provider documentation supports them so you can protect your practice from unnecessary take-backs or accusations of fraud and abuse.
    Recorded: 02/13/2018, presented by Aimee Wilcox
    199.00
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    2018 CPT Code UpdateIn this webinar program, Pam Joslin will lead you through a comprehensive review of the coding and guideline changes that could have a significant impact on your practice in the new year. The time is NOW to gain knowledge of these updates to reduce denied claims and positively impact your reimbursement. Dont miss this opportunity to learn everything you need to know about the procedural code changes in just one hour.
    Recorded: 01/16/2018, presented by Pam Joslin
    199.00
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    E M Auditing - Telling an Accurate Patient StoryThis session will expand your knowledge of evaluation and management coding audits. Greater scrutiny from the OIG, government-contracted and third-party auditors make practice self-checks of physician E/M coding more important than ever. Improving audit proficiency will reduce risk and promote accurate claim submissions in your healthcare organization.
    Recorded: 11/21/2017, presented by Pam Joslin
    199.00
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    HCC Coding and Its Impact on Your RevenueWith new payment models, diagnosis coding can impact incentive payments and negative payment adjustments along with utilization, quality measures and patient satisfaction. Learn how coding to the greatest level of specificity changes your reimbursement.
    Recorded: 11/02/2017, presented by Libby Purser
    1.599.00
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    45 Coding and Billing Concepts You Should KnowProviders, Managers, CFOs, Attorneys, as well as new Billers and Coders will benefit from this comprehensive overview. Some concepts, like carrier-specific rules, the 50/50 rule of auditing or casino insurance are unique to this course and will be valuable for even the most experienced coder/biller.
    Recorded: 07/12/2017, presented by Jeff Restuccio
    1.599.00
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    Modifiers - Tell It Like it IsDont lose revenue because of modifier misuse, non-use or just to bypass CCI edits! The proper use of modifiers is an important part of coding and billing when telling an accurate patient story of the encounter. Avoid fraud and abuse in the coding and billing process. One of the top 10 billing errors determined by federal, state and private payers involves the incorrect use of modifiers. Review the role of modifiers in communicating the details and know when it is appropriate to use a modifier to obtain proper payment. Dont miss this opportunity to gain more confidence when assigning modifiers.
    Recorded: 07/06/2017, presented by Pam Joslin
    199.00
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    The Fundamentals of Medical CodingThis webinar will build foundational skills for the beginner outpatient coder and serve as a refresher for more experienced coders seeking to continue on the path toward coding mastery. ICD-10-CM, CPT and HCPCS Level II coding systems will be addressed. Instructor will focus on major concepts and common challenges in coding that are necessary to capture reimbursement for services rendered by health care professionals. Tips and tools will be shared to make you a more efficient, versatile, and accurate coder.
    Recorded: 06/29/2017, presented by Tom Stevens
    1.599.00
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    Leveling EM Services in EHRThis session will provide the important steps to take in your practice if you are using Electronic tools for computer determination of the level for an Evaluation and Management service to ensure that your physician/provider is billing out the correct level of care that would hold up under an audit review.
    Recorded: 06/14/2017, presented by Maxine Collins
    1.599.00
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    How to Reduce your Practices Denial RatesIf you were to look at all the claims you bill each month, can you say that you have a 95% acceptance rate? Is that even possible? The answer is YES! When a practice experiences denials in excess of 5% of total claims billed, it is usually a lot of small things that are contributing to the error rate. It also means that you might find yourself on the audit radar. In this webinar, we will look at all the places in your patient administration and billing practices that cause claims to err or be denied.
    Recorded: 04/18/2017, presented by Lisa Maciejewski-West
    1.599.00
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    The Importance of Correct Modifiers For Payment and ComplianceJoin us for a fast-paced session that will leave you feeling more confident no matter what your role in the revenue process. If you are studying for a certification exam, having a strong knowledge of proper modifier use, this webinar can give you the competitive advantage you need to quickly eliminate incorrect answers on exams and save you time.
    Recorded: 03/30/2017, presented by Merrillee Severino, CPC, CPM, CMMP, NC
    1.599.00
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    E/M Audit Issues Brought on by EHR TemplatesWith the new data analytics technology employed by CMS, every provider will eventually be the recipient of an audit. The electronic health record (EHR) has helped provider speed up the process of creating patient documentation but at what cost? What are the common EHR errors being discovered on audits that put your organization at risk?
    Recorded: 02/16/2017, presented by Aimee Wilcox, CPMA, CCS-P, CST, MA, MT
    1.599.00



    Choose from topics below:
    ICD-10 Coding  | Other Coding  | Compliance | Management | Reimbursement

    Management

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    Active Shooter Response PreparednessThis 90 minute webinar is designed to benefit anyone working in an outpatient healthcare setting or office environment that interacts with the public and patients. Attend this session for guidance on what to expect in an extreme panic situation. Learn valuable techniques that you can use to become more comfortable in the event your safe and controlled environment is suddenly threatened.
    Recorded: 09/20/2018, presented by Heidi Wysocki and Ed Pietrowski
    1.599.00
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    Moving from Passive Patients to Self Managed and EngagedIt is easier to retain current patients than to attract new ones. Attend this 60-minute program to begin cultivating a patient-centric culture that promotes engagement and leads to improved outcomes. Join healthcare expert Scott W. Disch, MPH, President of SolveMed Consulting, LLC, for this important "Lunch and Learn" webinar topic.
    Recorded: 10/10/2018, presented by Scott W. Disch
    199.00
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    Create a Dynamic Work Environment to Improve Employee RetentionThe first step to improving employee retention is finding the right person for the right job. The second step is giving them a reason to stay. Learn how to create and implement professional development plans to measure success and identify developing strengths that lead to enhanced performance and engagement. This 90 minute program will provide tips for creating a dynamic work environment that cultivates potential and inspires team members to contribute and take on new challenges.
    Recorded: 09/13/2018, presented by Lisa Maciejewski-West
    199.00
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    Check Your Own Stats - Practice Financial Well-beingThe complexity of health care requires accurate step-by-step methods of measurement and comparison. Review the performance areas that are most important to monitor on a routine basis. Learn how to apply practical tools to evaluate the needs of your practice. This 90 minute webinar session will provide answers and stimulate thoughts on where dollars could be saved or spent in the right places. Identify your common expenses and explore opportunities to reduce costs. Implement full proof methods for collecting and analyzing data to guide your practice towards long-term success. Plan to experience a profitability breakthrough in your practice.
    Recorded: 08/22/2018, presented by Linda DSpain
    1.599.00
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    Keys to Optimizing Your Revenue CycleEveryone in your practice should be involved in the revenue cycle. Statistics tell us that 90% of denials are preventable and 67% are recoverable. Preventing denials is better for your bottom line than attempting to recover them. Spend less time worrying about your billing. Attend this program and learn how to perform a gap analysis to identify where you are and begin to set goals for where you want your practice to be.
    Recorded: 6/28/2018, presented by Pam Joslin
    199.00
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    Managing by StatisticsAttend this webinar to discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Join PMI faculty member, Lisa Maciejewski West, as she examines the key indicators of a successful medical practice and identifies the performance areas that are most important to monitor on a routine basis.
    Recorded: 07/17/2018, presented by Lisa Maciejewski-West
    199.00
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    Top Areas to Improve your Revenue and Medical Office CycleNow more than ever, with ICD-10 here, it is absolutely crucial for everyone to be on board and contribute to the bottom line. This includes knowledge of key areas such as front, back, revenue cycle management, provider productivity, practice management, and how it all must work together in order to obtain the most efficient and effective office workflow.
    Recorded: 11/12/2015, presented by Linda Parsi
    1.599.00
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    Dealing with Difficult Team Members and PatientsCommunication is a powerful bridge for resolving all kinds of conflicts that arise when dealing with difficult people and situations. Learn tips to listen effectively and gain trust which is key to resolving the differences that lie between you and the staff or patients. When the challenging personality is a report or coworker, you must set boundaries and hold others accountable for their behaviors. Learning to manage these team members is critical as it can affect your entire team. Garner confidence for deciding when or if to confront someone. Attend this session and gain tips for handling the most challenging of personalities with positivity. Forge relationships that earn the respect of others. One solution will never fit every circumstance, but there is also no problem too great to be solved.
    Recorded: 11/15/2018, presented by Tracy Taylor
    199.00
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    13 Success Strategies for Todays Healthcare LeaderThis session will examine the skills and leadership style you will need to remain successful. There are a number of strategies and opportunities to continue learning and developing your skills. Leaders that take hold of these concepts find that success is not only attainable but also maintainable long-term.
    Recorded: 06/06/2018, presented by Dave Jakielo
    199.00
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    Professional Use of Social Media in Your PracticeAre you a social media management expert? If not, it may be time to improve your own know-how on the best use of this electronic communication tool. As a result of this webinar program, you will enhance your knowledge-base
    Recorded: 05/10/2018, presented by Brandy Brimhall
    199.00
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    Optimizing Your Front Desk OperationsJoin a discussion on how an inefficient front office workflow can affect revenue, quality of care, staff and patient satisfaction. The front office is a key component to the success of a medical practice. Ensuring operational success should be the goal of every practice manager as well as every staff member.
    Recorded: 05/01/2018, presented by GeoJan Wright
    1.599.00
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    Policies and Procedures to Grow Your PracticeLisa Maciejewski-West will address questions and explain how policies and procedures make an office managers job easier and improve office operations. Participants will also get concrete steps to utilize policies as a tool to grow the practice. Learn new ideas for spurring team involvement, addressing training needs, and helping you implement more structure to daily workflow.
    Recorded: 04/17/2018, presented by Lisa Maciejewski-West
    1.599.00
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    Medical Scribes: Documentation & OptimizationMedical scribes can positively affect physician efficiency and retention, patient satisfaction, and the practices performance. Scribes free up providers to perform higher-level tasks, which can lead to reduced wait times and improved relationships with patients. If you think your office is ready to bring on a scribe, make sure to attend this information-packed session for answers to many if not all of your questions.
    Recorded: 04/05/2018, presented by Maxine Collins
    1.599.00
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    Prioritizing the Patient ExperienceJoin your peers for this interactive 90-minute webinar program. PMIs lead faculty member, Pam Joslin, will help you identify where your organization is on measuring the patient experience, and point you toward objectives that will help you arrive at where you want to be.
    Recorded: 03/28/2018, presented by Pam Joslin
    199.00
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    Be a Millennial Magnet - How to Attract, Manage and Engage this WorkforceJeff will present new ideas on how to motivate your multigenerational workplace and bring to light some creative ways to help millennials achieve their full potential. He will share up-to-the-minute data and case studies to illustrate unique millennial behaviors and provide with actionable strategies to leverage this rising generation.
    Recorded: 03/13/2018, presented by Jeff Butler
    199.00
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    Effective Patient SchedulingIf your patients are waiting more than 15 minutes after their scheduled appointment to be seen, thats too long! No matter how efficient you may be, there will be times when patients must wait. Effective scheduling must be realistic and work for the greater good of the patients and the practice. Both staff and physician(s) must be engaged in the process and everyone else in the office should understand the consequences and the rippling effects on patient satisfaction. Pam Joslin will address challenges and opportunities of effective patient appointment scheduling.
    Recorded: 02/20/2018, presented by Pam Joslin
    199.00
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    Practice Management Update for 2018What do you consider your greatest challenge for managing your practice in 2018? With all the changes that take place in practice management annually, Keeping abreast of important updates is essential. This webinar explains updates, laws and legislation that impact todays medical practice. She also shares numerous tips and ideas aimed at making this year a successful one.
    Recorded: 02/07/2018, presented by Maxine Collins
    1.599.00
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    Do You Run Your Practice or Does It Run You?When was the last time you left work within 15 minutes of the last patient? Do you consistently run scheduled patients late? When your day is over, is it REALLY over? Is it taking you more than 24 hours to complete chart notes? Are your staff members telling you they need more help, but your numbers dont support that? Are you running your practice, or is it running you? Lisa will introduce simple, practical and economical solutions to your time management problems ones you can begin to implement right away. Seize the opportunity and regain a sense of control.
    Recorded: 01/04/2018, presented by Lisa Maciejewski-West
    199.00
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    Millennial Retention Strategies for the Medical PracticeYou can ignore the inevitable or reevaluate your traditional workplace and make adjustments to attract and retain young talent. Pam will share some valuable insight and experiences working with millennials.
    Recorded: 12/20/2017, presented by Pam Joslin
    199.00
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    Practice Fitness Test - Use Data to Enhance Your PerformanceAttend this webinar and discover full proof methods for collecting and analyzing data systematically to guide your practice towards operational excellence. Understand that no matter what position you serve in the medical practice or clinic, you have the opportunity to impact the bottom line and quality of care, and to advance your own professional career in the process.
    Recorded: 11/16/2017, presented by Maxine Collins
    1.599.00
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    Quality Data and Physician CompareReview four newly enhanced features of the Physician Compare website. Join this important session on Tuesday, October 31, to learn how your practice can maximize emerging opportunities. PMI Faculty member, Pam Joslin, will present simple steps you can take to align with the current guidelines.
    Recorded: 10/31/2017, presented by Pam Joslin
    199.00
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    Emergency Preparedness & Disaster Planning - What if it Happens to Us?This session will provide a roadmap for disaster planning in the event of a catastrophic event that disables the medical and business functions of your medical practice. Audrey will address various types of emergencies.
    Recorded: 10/12/2017, presented by Audrey Coaxum
    1.599.00
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    FAQs - Medical Records IssuesThis important webinar will cover benefits and issues with EHRs and the increasing importance of the quality of care information captured in the medical record. Learn the principles of medical record documentation and clinical documentation.
    Recorded: 09/28/2017, presented by Maxine Collins
    1.599.00
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    Transforming Your Revenue Cycle for SuccessRevenue cycle processes flow into and affect one another. When executed correctly, the cycle performs predictably, but when problems occur early in the cycle they have a damaging ripple effect. Creating and maintaining an experienced and well-trained billing team is a fundamental step in achieving your financial goals. In this session, Pam will introduce role plays with scripts for engaging patients while asking for money. Improved utilization of resources, innovative workflows, and strategic reallocation of staff resources can enhance the patient experience and increase self-pay collections, while expanding career opportunities for your team members.
    Recorded: 09/19/2017, presented by Pam Joslin
    1.599.00
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    Managing Value in a Fee-for-Service WorldShifting from a fee-for-service environment to a value-based reimbursement model presents health care providers with on-going challenges. Practices must learn how to manage the many facets of value-based contracts while keeping patient visit volumes intact to stay financially viable. Value-based reimbursement includes a new emphasis on population health and care coordination.
    Recorded: 09/07/2017, presented by Jan Hailey
    199.00
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    How To Be The Boss Of The Front DeskImprove efficiency, confidence, and the patient experience. This session is appropriate for anyone responsible for patient communication, data collection and scheduling. Beginners and seasoned staff will gain practical tips and insights on the necessary steps for improving performance.
    Recorded: 08/17/2017, presented by Merrilee Servino
    1.599.00
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    QPP: Understanding MIPS and APMsQuality-based measurements are no longer optional. Your 2019 payment adjustment is calculated from 2017 performance reporting. Practices must start collecting performance data by October 2 to be eligible. Dive into the new payment models and learn your teams role in ensuring that measures are properly selected and reported. Your EHR may not be accurate. Learn how to cross-check your performance data before you report. If your practice has historically been a high performer under the MU, you may need to reevaluate performance status under MIPS.
    Recorded: 08/09/2017, presented by Pam Joslin
    1.599.00
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    10 Steps to Financial Success in the Medical OfficeThis webinar provides the reasons, best steps and tools for benchmarking your practices. You will also participate in a benchmarking exercise and examples to help orient you to the concept of what best practices are doing to survive and thrive in these very challenging times.
    Recorded: 07/25/2017, presented by Linda DSpain
    1.599.00
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    Managing Challenging Patients and StaffConflict occurs in every workplace, and the medical practice is no exception. Do not let disruptive personalities negatively affect your team or deteriorate patient satisfaction. This webinar will help you sharpen your conflict resolution skills. Whether your challenges are with difficult patients or staff members, you can learn to develop and hone conflict resolution skills.
    Recorded: 06/07/2017, presented by Pam Joslin
    199.00
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    Pros and Cons of Billing ServicesIf your office is finding it more difficult to hire and retain experienced billers in-house, carve out an hour with billing expert, Lisa Maciejewski-West, as she explains the pros and cons of using a professional billing service. If you already outsource your billing, Lisa will help you determine if you are getting the best value for the service you are receiving.
    Recorded: 06/01/2017, presented by Lisa Maciejewski-West
    199.00
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    Copy/Paste - EHR Benefits and Risks If your office is buying in to the efficiencies of cloning, take heed and participate in this important webinar for an explanation of EHR cloning characteristics, function, and what watchdogs are saying and doing about the practice.
    Recorded: 04/12/2017, presented by Tom Stevens
    1.599.00
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    Achieving Success at the Front Desk- Impacting the Patient ExperienceJoin Misty Nelson for important information on positively impacting the patient experience along with communication techniques, as well as patient satisfaction and compliance with privacy/security standards.
    Recorded: 03/21/2017, presented by Misty Nelson
    1.599.00
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    How to Use Social Media to Market Your Practice and Enhance Patient RelationsSocial media marketing is an integral and budget friendly part of growing a sustainable practice and maintaining positive patient relations. Learn how to use the least expensive, most targeted way of reaching prospective patients. We will start with discovering your ideal patients, how to figure out who to reach out to and why.
    Recorded: 02/28/2017, presented by Audrey Christie McLaughlin, RN
    1.599.00
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    Meaningful Use Reporting Deadline March 13thJoin Pams one hour reporting prep session and learn how to overcome these obstacles in your practice with tried and true processes. This will also help your clinicians avoid the penalties by meeting the measurements, increase practice productivity while still maintaining patient satisfaction.
    Recorded: 02/21/2017, presented by Pam Joslin
    199.00
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    PCI Compliance - Securing Patient DataA data breach can result in long term patient fall out and financial liabilities. Protect your practice, your providers, and your patients from being victimized by tech savvy thieves. PCI compliance expert Steve Kleinberg will address debunked myths and review the facts on recent documented medical record breaches. Join this program and learn the 12 steps to PCI compliance. Gain experts tips to safeguard your patient data.
    Recorded: 01/31/2017, presented by Steven Kleinberg, EVP/COO
    1.599.00
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    Understanding the Current State of a Patient-Oriented ExperienceThe patients experience begins long before they enter your facility. In todays world, providers and office staff must also deliver a high-quality experience, which is determined by the quality of infrastructure, quality of training, competence of personnel and efficiency of operational systems. Join Sherita as she reviews the fundamental requirements in adopting a patient oriented experience.
    Recorded: 01/26/2017, presented by Sherita Sutton, MPH, CMA
    1.599.00
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    Compliance Essentials - Initiating a Compliance Program in your PracticeCompliance is a big buzz word in medicine. Practices are being bombarded with ever growing and changing regulations on safety (both employee and patient), patient privacy, patient care, and billing. There are even regulations on how you can and cannot market your services, and accept referrals. The question is, what do you REALLY need to get started on implementing a bullet-proof compliance program for your business? In this webinar, we will discuss the eight elements that make up an effective compliance plan.
    Recorded: 10/18/2016, presented by Lisa Maciejewski-West,
    1.599.00
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    Reducing Lost Charges and Payments in the Medical PracticeAre you experiencing a persistent leak in your revenue pipeline? That nagging drip is money lost down the drain. How do you plug the leak and keep it flowing in the direction of your receivables? Revenue cycle expert, Richard Delgado, has some tips which will help you save hundreds of thousands of dollars a year for your practice. How? Think like a plumber. Start with finding the source of the leaks and correcting the problem. An analysis of future reimbursement opportunities related to MACRA (The Medicare Access and CHIP RE Authorization) 2016 law or Quality Payment Program with a Merit-Based Incentive Payment System will be presented as Richard will assist you in finding your leaks.
    Recorded: 01/17/2017, presented by Richard Delgado
    1.599.00
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    Human Resource Changes Which Could Impact Your PracticeThere are many federal, state and local laws that affect the American workplace, and it is important for employers to know where to go for help in understanding their responsibilities under these laws. The FY 2016 was definitely the year for Human Resources changes for industries nationwide. This webinar is an opportunity for your organization to take a look back and ensure that these new regulations have been put in place within your organization.
    Recorded: 12/28/2016, presented by Pam Joslin
    1.599.00



    Choose from topics below:
    ICD-10 Coding  | Other Coding  | Compliance | Management | Reimbursement

    Reimbursement

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    A/R Management and CollectionsJoin healthcare expert Regina Mixon Bates for an exploration of the legal aspects of collections. She will provide tips for mastering the most difficult collections problems. First and foremost, the medical practice must have an effective financial policy; it is the most critical component for managing revenue, cash flow and collections. Is your policy sufficient in the current climate? Review essential components of an effective policy. Help your office establish policies and processes that support the administration and communication of financial responsibilities.
    Recorded: 04/26/2018, presented by Regina Mixon Bates
    199.00
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    Winning Carrier Denial AppealsJeffrey Restuccio will address your specific questions and provide tips and techniques learned from more than 20 years of experience teaching managers, coders and billers how to win the insurance reimbursement game.
    Recorded: 03/21/2018, presented by Jeffrey Restuccio
    1.599.00
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    Billing and Reimbursement Guidelines for Non-Physician PractitionersUtilizing non-physician practitioners is an effective way to balance the workload and improve healthcare access for patients. Non-physicians provide a variety of services in different settings including offices, hospitals and skilled nursing facilities. However, billing for non-physician providers can present unique challenges for proper reimbursement. Employers must be aware of both federal and state regulations for accurate billing of NPP services. In this session Jan Hailey will review reimbursement guidelines for various physician extenders.
    Recorded: 03/08/2018, presented by Jan Hailey
    199.00
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    The ABN: Protecting Your ReimbursementAttend this session to understand the correct use of the ABN form and the risks of improper usage. Learn when the ABN is required and when it is optional. Know what to do when a patient refuses to sign an ABN. Understand that improper use or completion of ABNs cost the practice and could potentially trigger an audit or an investigation. Protect your practice and your patients!
    Recorded: 02/27/2018, presented by GeoJan Wright
    1.599.00
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    Getting a Grip on Accounts Receivable In this session, Brandy will focus on solutions to common and solvable A/R challenges. Identify obstacles and gain strategies for overcoming them. Receive tips for evaluating and improving patient collections at your facility.
    Recorded: 01/25/2018, presented by Brandy Brimhall
    199.00
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    Medicare Changes for 2018Learn about the new initiatives that move to reduce regulatory obstacles that get in the way of providers spending time with patients. Attend this session to be informed of the current regulations and identify changes in the final rule that will affect your practice in the new year.
    Recorded: 01/18/2018, presented by Pam Joslin
    199.00
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    Coding and Medicare Changes for 2018Medical Office Managers, Providers, Reimbursement Specialists, Coding and Billing professionals, Consultants, and Compliance Officers will learn new reimbursement opportunities and incentives; review the Medicare Physician Fee Schedule updates, and other substantial updates that will keep your office reimbursement on track all year long!
    Recorded: 12/14/2017, presented by Pam Joslin
    1.599.00
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    Mastering Point-of-Service Patient Collections Success in a medical practice depends on managing your revenue cycle efficiently and effectively. With todays high premium, high deductible plans it is important to employ effective strategies for collecting patient balances. This webinar will focus on several strategies for enhancing point of service collections.
    Recorded: 12/05/2017, presented by GeoJan Wright
    1.599.00
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    Out-of-Network BillingRecent court cases have placed the spotlight on physician out-of-network-billing and reimbursement. In a recent example, a judge awarded $51.4 million to Aetna for an out-of-network (OON) billing case against a surgical hospital in Austin, Texas. Find out how settlements such as this can impact your office. Learn the terminology, features and provisions of OON billing.
    Recorded: 08/01/2017, presented by Maxine Collins
    1.599.00
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    Payment Denials and Appeals ManagementProtect your practices bottom line - put a solid plan in place to combat denials. Reduce the risk of claim rejection and/or denial due to lack of specificity or erroneous billing. Learn to institute a proper denial tracking system and implement processes that position your practice for success in navigating the appeals process. Review examples of effective appeal letters. Identify best practices and strategies that eliminate exposure for lost revenue and audits by government and private payers due to inappropriate billing.
    Recorded: 07/18/2017, presented by Tom Stevens
    199.00
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    Proper Billing for Non-Physician Provider ServicesAll documentation in the medical record must be specific to the patient and her/his situation at the time of the encounter. This webinar will cover the scope of practice for NPs, CNSs, and PAs and highlight the differences in billing patterns while providing clarity on guidelines for CMS and other third-party carriers. Expand your knowledge of these rules and avoid common NPP billing mistakes.
    Recorded: 05/23/2017, presented by Tom Stevens
    1.599.00
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    Patient Collections - Strategies for SuccessEffective patient collections tactics has always been an essential piece of every practices financial success story. But today, it is ever more important due to trending high deductible health plans and the subsequent skyrocketing out-of-pocket cost for patients. A Kaiser Family Foundation Health Benefits Survey shows that 83 percent of covered workers faced a deductible for single coverage in 2016 - up 12 percent from 2015, and 49 percent from 2011. Join Pam Joslin to review the best practices of patient collections and discover the latest news and techniques.
    Recorded: 05/03/2017, presented by Pam Joslin
    1.599.00
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    Maximizing a Healthy Revenue CycleIs your practice a peak performer, and do you know the areas to identify to optimize your financial and operational success? In this webinar we will discuss the four major components of the revenue cycle: patient registration, coding and documentation, claims management and accounts receivable management.
    Recorded: 04/05/2017, presented by Bill Carbrey
    1.599.00



    Choose from topics below:
    ICD-10 Coding  | Other Coding  | Compliance | Management | Reimbursement

    Compliance

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    Audit You Before They DoIn this session you will learn a step-by-step process for implementing your own internal audit program. Ensure that chart documentation supports the claims submitted. Learn how to check billing to discover missed revenue opportunities and verify claims before they go out the door. Receive professional tips to help you audit like a pro. Ongoing scrutiny from the OIG, government-contracted and third-party auditors make practice self-checks more important than ever. Conquer the reimbursement deficiencies in your practice and ensure prompt and equitable reimbursement.
    Recorded: 11/08/2018, presented by Tom Stevens
    199.00
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    Compliance Best Practices for Managing Cyber-related RiskThis webinar goes beyond the technologies, processes, and practices that protect networks, devices and programs from attack or unauthorized access. Participants will hear about errors that other organizations have made and learn how to recognize subtle signs that can compromise cyber-security such as illicit emails and requests for information that seem legitimate. Cyber events will happen this webinar will prepare you to deal with them.
    Recorded: 11/01/2018, presented by Larry Neiswender
    199.00
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    Effectively Responding to an Audit Join expert Regina Mixon Bates, an approved OIG IRO (Independent Review Organization), and learn how to best respond and protect your practice in the event of an audit. This session will provide clear guidance on reviewing current practices and addressing problematic areas. Triggers to avoid will be identified. The Instructor will provide resources to help improve compliance in your practice.
    Recorded: 10/18/2018, presented by Regina Mixon Bates
    199.00
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    Secure Patient Payments While Maintaining PCI ComplianceLearn the basic steps to PCI compliance. Steve will debunk myths and share facts regarding recent medical record breaches. Gain confidence that you can protect your practice from a cyberattack. No one wants to see news of a data breach at their practice show up on social media or the evening news.
    Recorded: 08/29/2018, presented by Steve Kleinberg
    199.00
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    Documentation and Compliance Protocol for EMProviders are responsible for billing the appropriate E/M code to Medicare. CMS encourage its contractors to review billing for E/M services and contracts with Recovery Audit Contractors (RAC) to conduct postpayment reviews to identify and correct improper payments. Another contractor produces comparative billing reports, which show a physicians billing pattern for various procedures or services and compares that physicians billing pattern to those of his or her peers. Regina will show you how to bill appropriately and protect your practice from undue risks in this audit-intensive healthcare climate.
    Recorded: 08/16/2018, presented by Regina Mixon-Bates
    199.00
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    HIPAA Compliance: What to learn from the mistakes of othersHIPAA data and security protections have been in place more than two decades, so they should be as commonplace as riding a bicycle, right? If that is the case, then why are breaches of protected health information still a problem? HIPAA privacy and security expert, Larry Neiswender will provide insight into recent case studies from medical offices to help you avoid potential problems.
    Recorded: 07/31/2018, presented by Larry Neiswender
    199.00
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    Top 10 Compliance Concerns for Medical PracticesThis 90-minute session will cover hot issues and hidden risks. As our industry continues to transition into value-based care, consider the factors that affect our patients and healthcare. Do you know that more than 40 people die every day from overdoses involving prescription opioids? Active shooter and dangerous intruder situations are unpredictable; you must think beyond your office walls to ensure your patients and employees are protected. Dont let a natural disaster turn into a patient care disaster.
    Recorded: 05/30/2018, presented by Pam Joslin
    1.599.00
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    Knock, Knock. Whos There? Is this an Audit or an InvestigationIf you have ever wondered what you would do if an auditor showed up in the office unannounced, then this topic is for you! Healthcare attorney, Heidi Kocher, has firsthand experience guiding clients through the murky waters of audits and investigations. Often she finds that clients are ill-prepared to respond, and sometimes not even aware of who it is that has knocked on their door. This eye-opening account of what to expect and how to handle a request for an interview, an audit letter, a search warrant, a whistleblower claim and much more.
    Recorded: 12/07/2017, presented by Heidi Kocher
    1.599.00
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    HIPAA Security Essentials For Portable DevicesIf patients have their medical records stolen due to your noncompliance with HIPAA, negligence with data security, or pure laziness, you will drastically and negatively affect their lives, not to mention your organizations brand. As patient records go digital, hacking health records for profit is becoming more prevalent.
    Recorded: 11/30/2017, presented by Regina Mixon Bates
    199.00
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    The OIG Work Plan - Will It Impact Your Medical Practice?Every health care provider and corporate entity that receives money from the Medicare Trust Fund should carefully review and identify areas in the annual Work Plan that may concern them. This class will roll out the new 2018 Work Plan and provide an instruction and discussion forum for topics of relevance.
    Recorded: 10/24/2017, presented by Lisa Maciejewski-West
    1.599.00
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    Medicare Audit Survival KitMedicare Audits are on the Rise. The Centers for Medicare & Medicaid Services estimates that more than $34 billion each year - more than 10 percent of all fee-for-service payments within the Medicare system - is wasted through improper payments. To help solve that problem, the government established Recovery Audit Contractors (RACs) in five states as a pilot program in 2005. The RAC program was so successful, it has expanded to all 50 states. In addition to RAC audits, there are numerous other types of audits and investigations, CERT, SMRC, Z-Pic, OIG, Pre-payment, Post-payment.it can make your head spin and your stomach hurt. What are the different Medicare audits? How can you create bullet-proof policies and procedures to survive an audit and minimize damage? What should you do if you are audited? All this and more will be discussed in this informative and relevant presentation.
    Recorded: 09/12/2017, presented by Lisa Maciejewski-West
    199.00
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    Looking at Security From 360 DegreesOne of the best instruments available is a properly performed Security Risk Analysis and this webinar will explain the Federal requirements that are the foundation and basis of the SRA. This new understanding will allow management to meet these requirements with much less confusion. Its easier to understand security requirements when you know where they originated.
    Recorded: 05/11/2017, presented by Larry K. Neiswender
    1.599.00
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    The Role of Medical Necessity in Determining and E/M VisitMost providers are unclear of the specific requirements for determining the level of an office visit. Many use time or rely on the EMR software to determine the level. Both can lead to an incorrect level. Others are aware of the three key components (history, exam, medical decision making) but not exactly sure how to score each one. This Webinar goes one step further and compares and contrasts how medical necessity is the main determinant of the final level of an office visit. This Webinar is particularly useful for those wishing to maximize their revenue, see an older, sicker population, or currently report a high level of level IV and V office visit codes.
    Recorded: 22447-0509, presented by Jeffrey Restuccio
    1.599.00
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    Medicare Exclusion: New OIG Rule Expands Exclusion AuthorityYou can be a hero, not a villain when it comes to sanctions screenings and protecting your practice from this risk. Healthcare attorney and recognized compliance expert Heidi Kocher will walk you through the new exclusion rule in plain language.
    Recorded: 04/20/2017, presented by Heidi Kocher
    1.599.00
    ListenProgramDescriptionCEUsPriceBuy
    Optimizing Compliance and Maximizing RevenueThis webinar will cover compliance with regard to audits and common triggers that stem from coding and billing. This Webinar will include two separate and contrasting parts: How to optimize compliance through audits, a plan, and training; and once optimal compliance is achieved, tips and tricks on how to maximize your revenue through accurate coding and billing. This Webinar will provide an overview of a coding compliance plan and a checklist and guidance for keeping your office billing practices above board. The second part of this webinar includes numerous tips and examples for making the most of practice revenue opportunities.
    Recorded: 03/14/2017, presented by Jeffrey Restuccio
    1.599.00
    ListenProgramDescriptionCEUsPriceBuy
    Compliance and Ethics in the Medical PracticeGain insight into the many challenges faced by health care compliance officers and medical office staff today. This webinar will address conflicts of interest, privacy, ethical conduct, monitoring and auditing practices. Hear first-hand accounts from leading defense attorney Robert Liles and his special guest, attorney Paul Weidenfeld.
    Recorded: 12/16/2016, presented by Robert Liles
    1.599.00

    * Please note that these audio conferences were recorded live and may include some imperfections in the audio recording.

    Texas residents pay salestax.

    System requirements: Windows or Mac computer capable of downloading files from the Internet. A high speed internet connection is recommended. Audio-enabled system with Windows Media or mp3-compatible audio player installed. Adobe’s free Acrobat Reader software or compatible pdf reader must be installed to view/print the accompanying handouts and a zip file extractor is required. Visit the links below for free installation of these software applications you may not have on your computer.


    Free Download Adobe Reader

    ** CEUs earned from Management Track audio sessions may only be applied to the Certified Medical Office Manager (CMOM) certification. All other tracks apply to all 3 PMI certifications.





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