Online Training Course

Prod ID: 269
Averting Burnout in Your Practice

Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed in your practice.

CEUs

1

Length

60 min

Price

$99

Help break the culture of silence about clinician burnout and actively support the well-being of your entire healthcare team. And it is not only the providers that are feeling stressed due to time pressures, work conditions, and other demands. Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals in your practice.

Jan Hailey

CMC, CMIS, CMOM, CMCO


Jan Hailey has more than 20 years of experience in healthcare with proficiency in administration, coding, and billing roles. She joined Saint Joseph Physician Network located in Mishawaka, IN as the Director of Quality in November 2015. In 2019, her role transitioned into Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. This transition allowed for her expertise to expand beyond the physician network to lead a comprehensive interdisciplinary team across the health system and work closely with providers, management, staff, community and payers to develop strategies on process improvement, gap closures and patient experience.  

Jan also developed a documentation improvement program and is currently implementing an education program for Hierarchical Condition Category (HCC) coding in order to improve risk scores. She holds four professional certifications in office management, coding, and compliance. She is a member of WPS Medicare’s Provider Outreach and Advisory Group, Indiana Association for Healthcare Quality.

Jan has a passion for teaching and facilitates educational programs nationwide. Prior to joining Saint Joseph, Jan was the Director of Quality, Coding and Compliance for one of the largest health systems in Northern Indiana.

Burnout takes a toll on physicians, their staff, patients, and the practice. Help break the culture of silence and actively support the well-being of your healthcare team.

The reported prevalence of clinician burnout is alarming and has led to public concern about its effects on patient safety and quality of care. Burnout takes a toll on physicians, their staff, patients, and the practice. Some doctors are leaving practices they once loved creating shortages, especially in primary care. And it is not only the providers that are feeling stressed due to time pressures, work conditions, and other demands in healthcare.

Learn about the causes and symptoms of burnout and gain insight into how this trend can be reduced and reversed to improve the work environment for all medical practice professionals.

Highlights:

  • Quadruple aim
  • Increased risks associated with burnout
  • Organization strategies to combat burnout
  • Solutions for improving well-being of providers and staff
  • Review real-world case study

Self-paced online program includes unlimited review of previously recorded instruction and access to the downloadable PowerPoint handout for 6 months.

Comments on this session from past participants:

"Very informative; good tips and techniques to reduce stress and burnout."

"Good information to be shared with doctors and employees."

"Jan was great. I learned more than expected. Great tips!"

 

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