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Minimizing Hard Denials & Non-payments
Schedule
| Presenter(s) | Shawntea Gordon |
|---|---|
| Location | Webinar US |
| Date | 09/23/2026 |
| Time |
12:00pm - 1:00pm CENTRAL TIME |
| Price | $119.00 |
| CEUs | 1 |
Can't attend? Register anyway and you'll receive a link to the recording by the next business day.
About this program
Back by popular demand - join us for this rebroadcast of a PMI favorite.
Healthcare organizations have little recourse to challenge or appeal hard denials which typically result in a complete loss of reimbursement for the services that were provided to a patient. Ensure that your billing team is fully trained and equipped to eliminate "avoidable" denials for non-covered services, duplicate claims, and claims submitted after the allowed time frame.
Most practices treat denials like a billing problem. They hire more billers to fight rejections after they happen. But trying to solve a hard denial at the billing stage is like trying to catch water with a sieve. The damage was actually done weeks—sometimes months—before the claim was even generated. It happened when a front desk team member missed a subtle change in a patient’s secondary coverage. It happened when a prior authorization was obtained, but the specific CPT code changed mid-procedure without anyone updating the approval. It happened when a referral wasn't properly captured and linked before the patient walked out the door. When these front-end processes break down, you don't just get delayed payments. You get uncollectable write-offs.
This training is engineered specifically for medical office professionals, revenue cycle managers, and medical billers who are tired of writing off revenue.
You shouldn’t have to provide exceptional patient care for free and you don't need a bigger team to chase money. You need a bulletproof shield at the front line of your practice. This is a practical, step-by-step guide to help you identify the root causes of hard denials, optimize your clean claim rate, and stop non-payments in their tracks.
In just 60 minutes, you will master:
- The Root-Cause Blueprint: Learn exactly how to audit your current workflow to pinpoint where hard denials are secretly creeping into your system.
- Next-Level Insurance Verification & Eligibility: Move past basic active/inactive checks. Discover how to identify hidden coordination of benefits (COB) issues and carve-outs before the patient encounter.
- Prior Authorization & Referral Capture Optimization: Stop letting authorization errors trigger non-payment. Master the strategies to secure, validate, and link authorizations and referrals so they withstand payer scrutiny.
- "Held Harmless" Strategies: Gain concrete skills to implement strategies that prevent situations where the patient cannot legally be billed, ensuring your practice is protected from forced write-offs.
About the Presenter
Shawntea Gordon MBA, FACMPE
Shawntea "Taya" Gordon, MBA, FACMPE is the CEO of Atlas & Perpetua Healthcare Consulting, an organization dedicated to enhancing healthcare practices through fractional Chief Revenue Cycle Officer (CRO) services and comprehensive revenue cycle assessments. A recognized subject matter expert in healthcare compliance, organizational governance, process optimization, and revenue cycle management, Taya also serves on the CUMC Bergan Mercy Hospital Community Board.
With extensive experience in senior-level executive roles across private practices, collaborative institutes, and national care coordination organizations, Taya now focuses on educating and consulting healthcare leaders on operational excellence. Her expertise spans performance improvement, quality enhancement, risk reduction, and transitioning to value-based payment models. She also serves as an adjunct professor for the Howard University and University of the District of Columbia’s joint Revenue Cycle Management Course.
Taya is an active voice in healthcare thought leadership. She serves on the Medical Group Management Association's (MGMA) Government Affairs Council and E/M Workgroup, has co-authored two revenue cycle management books for MGMA, and contributed insights to HIMSS Voices of Innovation Publications, a collaboration with the Cleveland Clinic. She is also the co-host of RevDive, one of the nation’s higher-ranked healthcare podcasts.
A sought-after speaker and author, Taya frequently shares her expertise through organizations like HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics. Her leadership has earned her recognition as the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and a Midland Business Journal "40 Under 40" Executives & Entrepreneurs Award Recipient (2019).
Taya is deeply committed to physician advocacy, community outreach, and healthcare process improvement. She has actively participated in government affairs and legislative committees, lobbying for healthcare reform, and supported community initiatives with Habitat for Humanity Omaha.