Get the benefits of live training on your desktop. Live Training includes instructor-led webinar sessions, plus access to the recorded sessions for up to six months after the original recording date. All program times are Central Time unless otherwise noted. Back to Live Webinar Training page.
Achieve Revenue Cycle Management Mastery
Boost your practice's Revenue Cycle Management (RCM) performance. A healthy revenue cycle can achieve higher claims payment approval rates, faster receipt of claims payment, a reduction in claims denials, and improvement in the overall financial health of a healthcare organization. It is about employing effective strategies and leveraging efficiencies to maximize revenue, compliantly, and at the lowest risk possible. The revenue cycle is never static; continuous changes to the healthcare delivery system affect the cycle's performance. Many factors can push your revenue cycle up or down and some variables are more manageable than others. Take advantage of this unique opportunity to gain expert insights and practical tips.
Presented by two leading experts in medical office revenue cycle management, this course provides actual thought leadership for individuals tasked with managing the Revenue Cycle. PMI instructors Kem Tolliver and Shawntea (Taya) Gordon have amassed a wealth of RCM experience and possess a keen understanding of the key challenges in revenue cycle management specific to the healthcare sector. As public speakers, co-hosts of the RevDive podcast, and co-authors of Revenue Cycle Management: Don't Get Lost in the Financial Maze, they are eager to share their hard-won wisdom. Engage with Kem and Taya in PMI's virtual classroom and get your RCM questions answered in real time. Registration is limited to 20 participants.
Attendees will identify how to create an intentional revenue cycle strategy that achieves success through denial prevention and rev cycle optimization techniques. Explore common yet complex RCM challenges, identify resolution strategies, denial prevention tactics, and be best positioned to avoid non-payment and compliance pitfalls. Gain confidence in applying payer policy and improve your ability to effectively operationalize aspects of the revenue cycle in a medical practice. Content assumes knowledge of the basic components of the revenue cycle.
Learning objectives include:
- Review the foundational elements of a successful revenue cycle which are initiated at patient intake, data capture, insurance verification and time of service collections.
- Effective strategies for claim follow-up, patient follow-up, and denial resolution
- Review of credentialing, coding, payment posting, denial oversight, and regulatory guideline
- Learn how to lean on technology for internal audits, value-based payment models, and analytical reporting
Full Schedule
Program times are Central unless otherwise noted.
| Session | Date | Time | Instructor | |
| 1 | June 06, 2025 | 11.00 am - 2.00 pm | Taya Gordon Kem Tolliver | |
| Fee: $239.00 | Register | |||
Can't attend a live session? Register anyway and you'll receive a link to the recording by the next business day.
CEUs:
| PMI | 3 |
Who should attend: This program is designed for all who require knowledge of revenue cycle management in an outpatient healthcare setting and seek to improve their understanding of how elements of operations, documentation, billing and contracting intersect to improve payment success.
PMI's new Virtual Classroom experience is limited to 20 participants to allow for optimal interaction. Get your questions answered by the instructor in real time and build a network with your peers.
Registration includes live instructor led classroom instruction plus companion digital materials. A meeting link will be provided by email 2 or 3 days prior to the event.
About the Presenter
Shawntea Gordon MBA, FACMPE, CMOM
Shawntea "Taya" Gordon, MBA, FACMPE is the CEO of Atlas & Perpetua Healthcare Consulting, an organization dedicated to enhancing healthcare practices through fractional Chief Revenue Cycle Officer (CRO) services and comprehensive revenue cycle assessments. A recognized subject matter expert in healthcare compliance, organizational governance, process optimization, and revenue cycle management, Taya also serves on the CUMC Bergan Mercy Hospital Community Board.
With extensive experience in senior-level executive roles across private practices, collaborative institutes, and national care coordination organizations, Taya now focuses on educating and consulting healthcare leaders on operational excellence. Her expertise spans performance improvement, quality enhancement, risk reduction, and transitioning to value-based payment models. She also serves as an adjunct professor for the Howard University and University of the District of Columbia’s joint Revenue Cycle Management Course.
Taya is an active voice in healthcare thought leadership. She serves on the Medical Group Management Association's (MGMA) Government Affairs Council and E/M Workgroup, has co-authored two revenue cycle management books for MGMA, and contributed insights to HIMSS Voices of Innovation Publications, a collaboration with the Cleveland Clinic. She is also the co-host of RevDive, one of the nation’s higher-ranked healthcare podcasts.
A sought-after speaker and author, Taya frequently shares her expertise through organizations like HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics. Her leadership has earned her recognition as the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and a Midland Business Journal "40 Under 40" Executives & Entrepreneurs Award Recipient (2019).
Taya is deeply committed to physician advocacy, community outreach, and healthcare process improvement. She has actively participated in government affairs and legislative committees, lobbying for healthcare reform, and supported community initiatives with Habitat for Humanity Omaha.
About the Presenter
Kem Tolliver CMOM, CPC, FACMPE
Kem is the CEO of Medical Revenue Cycle Specialists (MRCS) and a national Revenue Cycle, Coding, Practice Management and Technology Optimization expert. She is the author of "Revenue Cycle Management: Don't Get Lost in the Financial Maze" and "Advanced Strategy for Medical Practice Leaders: Financial Management Edition" as well as the co-host of, "RevDive with Taya & Kem" podcast.
With a desire to improve healthcare workforce education, Kem is a Practice Management Institute (PMI) faculty member and serves on the Certified Medical Office Manager (CMOM) Certification Committee. She instructs the "Revenue Cycle Management 101" course under a collaboration with Howard University and the University of the District of Columbia.
Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration (Summa Cum Laude) and Organizational Management (Magna Cum Laude). Her certifications include Certified Medical Office Manager (CMOM), Certified Professional Coder (CPC) and Fellow of the American College of Medical Practice Executives (FACMPE).
For over 25 years Kem has provided strategic and operational leadership to medical practices, health systems and technology innovators. Practices managed by Kem have received MGMA® "Better Performing Practice" distinctions in the areas of Accounts Receivable and Collections.
Kem's organizational governance roles include Board of Directors - Laurel Regional Hospital, Novitas Carrier Advisory Committee, PHIT4DC Advisory Committee, Tri-State ACO Board of Directors, President of the Prince George's Chapter - AAPC, Chair of the Government Affairs Committee - Maryland MGMA, State of Maryland ACMPE Rep and Board of Directors - Cultural Academy for Excellence (CAFE).