Discounts and Policies


Certified Professional Discount

PMI Certified Professionals with an active certification (CMC, CMIS, CMOM, CMCO) receive 10% off their registration fee. Certification must be active at time of registration and the Certification ID is required.

Host Discount

In some cases, host organizations are able to underwrite some of the program fees and extend a discount to their members/community. The discount structure varies by location and will be noted on the registration form, if applicable.

PMI discounts may not be combined. The greatest discount will be applied to individual registrations.


Cancellation Policy
Cancellation notice must be sent via email to [email protected] with "Cancellation Request" in the subject line. Correspondence must include registrant's name, payee's contact information, course name and ID number, and city/date of program (when applicable). PMI will issue a credit voucher for the full amount paid that may be used by anyone in the payee’s organization for a year after issuance. For live classes, cancellation notice must be received in advance of the course start date. If cancellation notice is provided at least 7 days prior to the first scheduled session, a refund may be requested, minus a 20% processing fee. For pre-recorded online courses, the cancellation request must be received within 30 days of enrollment and the course manual (when applicable) must be returned in resalable condition for partial or full credit / refund consideration. Questions? Call PMI at 800-259-5562.

Satisfaction Guarantee
If you are not completely satisfied with the training you received, mail written notification with an explanation stating the reason for your dissatisfaction to: Practice Management Institute, 10223 McAllister Fwy, Suite 104, San Antonio, Texas 78216. Correspondence must include registrant’s name, payee’s contact information, course name and ID number, and city/date of program, when applicable. You will be contacted by a representative from PMI to discuss refund or alternate training options provided we receive your request within 30 days of the class session or access to the online training.

Shipping Policy

Practice Management Institute provides free shipping of certification course manuals upon request to locations in the continental U.S. only. International orders do not qualify for free shipping.

Privacy Policy
Practice Management Institute respects your privacy. Your email address is not shared with third parties without your consent. Information you submit to PMI helps you to make the most of our services. For example, when you submit your name and zip code, PMI is able to properly match your location with courses in your area. When you register on, you will receive regular email updates from PMI giving you valuable information about special offers, new class listings, products and services. These emails are a free benefit of your membership. Emails from PMI include an "opt-out" line at the bottom allowing you to unsubscribe from particular emails or from all emails sent from Practice Management Institute. If you have further questions about PMI's privacy policy, please call 800-259-5562.

Social Media Statement
Practice Management Institute (PMI) invites you to connect with us via our social media and online communities. Join now and expand your professional profile online by connecting with professionals who share common business and career goals and experiences. Learn new information or to help others solve a problem. Link with us, comment on articles, browse our blogs, and participate in discussions.

Social Media Policy
Practice Management Institute (PMI) communities connect like-minded professionals using simple social media platforms and online communities. Connect with us via Facebook, Twitter, LinkedIn, Wordpress and YouTube. We also have a discussion forum on our website where you can ask questions, share information, and network with one another, our faculty, and our staff. Join now and let us know what’s on your mind.

PMI wants you to be a part of a space where you feel comfortable sharing your thoughts, voicing your concerns, and connecting with others. We make every effort to keep out spammers, hackers and other menaces from our forums. We regularly monitor posts for content that may be considered offensive, off-topic, or otherwise inappropriate. As a result, please keep in mind that PMI reserves the right to:

  • Edit comments for content
  • Remove off topic contributions
  • Delete offensive comments and attacks
  • Block offensive contributors
  • Delete spam and suspected spam

PMI is not responsible for comments, or any comments or responses posted to any website or social media site.

This policy may be updated at any time without notice, and each time a user accesses a social networking site, the new policy will govern usage, effective upon posting. By continuing to post any content after such new terms are posted, you accept and agree to any and all such modifications to this policy.

Social Media Disclaimer
The opinions and or views expressed on Practice Management Institute’s (PMI) social media platforms including, but not limited to, our blogs, LinkedIn pages, Facebook pages, Twitter feeds, discussion forums, and YouTube channels, represent individuals and the online communities, and do not necessarily represent the views and opinions of PMI, its affiliates, and its respective officers, employees, staff, or board of directors. The opinions and views expressed on these pages do not in any way reflect the views of the site they are posted on, other sites affiliated with the site, the staff involved with maintaining the site or any members of the site.

PMI makes reasonable efforts to monitor and / or moderate content posted to its social media platforms, but we do not moderate all comments and cannot always respond in a timely manner to online requests for information.

PMI reserves the right to review, edit, and/or delete any comments it deems inappropriate. Comments including but not limited to the following may be deleted or edited by moderators:

  • Abusive or hurtful comments directed toward another individual author or content creator
  • Off-topic and/or redundant comments which includes promotion of events, groups, pages, websites, organizations, and programs not related to, approved by, and/or affiliated with PMI
  • Comments that use profane language or hate speech (for example, including, but not limited to racial, ethnic, or gender)
  • Personal attacks or defamatory statements or comments instead of critiquing his/her posting, opinion, or comments

All links to other websites found linked from PMI’s social media sites are provided as information and/or service to readers, but such linkage does not constitute endorsement of those sites by PMI.

Material Copyright

Video or audio recording, printed or digital reproduction, transmission, distribution, sale, publication, broadcast, circulation or dissemination of any PMI content is prohibited. Presentations are the property of PMI, its licensors, sponsors, partners, advertisers, content providers or other third parties and is protected by law including, but not limited to, United States copyright, trade secret, patent, and trademark law, as well as other state, national and international laws, treaties and regulations.

Questions? Contact Customer Service at 800-259-5562, M-F, 8-5 Central.