Certification Training

Certified Medical Office Manager (CMOM)®

Grow your leadership and problem-solving skills in a medical office. Improve your confidence and value with the knowledge to take charge of administrative responsibilities and protect providers from risk. 

Do you have what it takes to get certified? Take the free assessment to find out.

*** Enroll in CMOM online training course by June 30, receive $199 PMI Bucks good for use toward any course in PMI's Online Training Center.

 

 

 


CMOM teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Learn guidelines and examples that will improve decision-making and tactical skills. Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Linda D'Spain

CMPE, CMC, CMIS, CMOM, CMCO


Linda is President of her medical practice management consulting firm, D'Spain Consulting. She travels the country conducting national seminars, workshops and webinars and consulting with physician practices, hospitals and medical societies on healthcare reimbursement, documentation guidelines, procedural and diagnostic coding, financial management, human resources, medical office management and compliance with fraud and abuse, OSHA, and HIPAA. She has also served as an Independent Review Organization (IRO) for the Office of the Inspector General and consulted for the Texas Medical and Dental Boards.

With more than 30 years of experience in medical practice management, Linda has managed cardiology, cardiothoracic, vascular surgery, physical therapy, orthopedics, pediatric orthopedics, gynecology and reproductive endocrinology and large multispecialty group practices. She maintained broad responsibilities in business and clinical operations, financial management, governance and organizational dynamics, human resource management, marketing, customer service, compliance, information system management, mergers and acquisitions and risk management.

Linda has a degree in Business Administration and is a Board Certified Medical Practice Executive through the American College of Medical Practice Executives, a member of the San Antonio Medical Group Managers Association (MGMA) and has served as an advisory board member with PMI.

According to the U.S. Bureau of Labor Statistics, jobs for certified medical office managers will increase by 20% by 2026.

As the baby boomer generation retires, there will be a high demand for certified managers.

With certification, you demonstrate managerial competency in the medical practice.

With the advanced knowledge you gain, you have the edge in the industry.

CMOMs can transition into and advance their careers in other supervisory roles.

Candidates for CMOM certification should have a minimum of one year of experience working in a medical practice. Are you ready? Take our free online assessment now.

If you have less than a year of experience, PMI’s Management & Leadership for the Medical Practice online course will provide the core knowledge needed to prepare for the CMOM course.

The program includes a physical course manual, workbook exercises, exam review, and four-hour proctored exam. 

A passing score of 70 percent or better is required to earn the CMOM certification. No supplementary reference materials are required to complete this program.

Candidates that have another certification through Practice Management Institute can earn 20 CEUs for course completion.

Practice Management

  • Review of practice administration role and responsibilities
  • Facility, operational, and time management
  • Review of practice administration roles and responsibilities
  • Facility, operational and time management
  • Employee relations, laws and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship
  • Risk Management and Quality Assurance
  • Sexual harassment, discrimination, and substance abuse

Personnel Management

  • Creating effective job descriptions, interviewing, and hiring tips
  • Team building and managing conflicts
  • Handling staff grievances, evaluations and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview
  • Physician and staff retention and motivation
  • Coping strategies for difficult employees
  • Leadership vs Management

Financial Management

  • Financial planning, calculations, and controls
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Accounts receivable, status and activity reporting
  • Developing and maintaining a budget
  • Revenue and cost accounting
  • Maximizing cash flow and controlling overhead
  • Cost analysis, forecasting, and new revenue streams


Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections, risk management, and compliance checklists


Managed Care Delivery System

  • Physician credentialing and privileging
  • Payer contract evaluation, negotiation, and termination
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization control techniques
  • HMO, IPA, MSO, PPO definition, purpose, and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care and quality metrics
  • Coordination of benefits
  • ACOs and Patient-Centered Medical Homes

Live Class

Attend instructor-led classroom sessions, hosted in select hospitals, healthcare organizations, medical societies and colleges across the U.S.

Live Certified Medical Office Manager classroom format includes a full course manual and timed, four-hour, 108-question, proctored certification exam. A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

 

Live Online Training

Participate in the Certified Medical Office Manager course remotely with access to a series of ten live 90-minute instructor-led webinars (limited availability). Attendance at all live sessions is not required; registered participants can access the recorded sessions online anytime within 24-48 hours after the original recording date.

This format also includes a full course manual and exam. The exam is a timed, four-hour, 108-question, proctored certification exam, scheduled by PMI’s Exam Coordinator near the candidate's location (usually a testing center or college in the area). A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

 

Online Training

Start the Certified Medical Office Manager online training program anytime with access to ten 90-minute, instructor-recorded sessions.

The Certified Medical Office Manager online training format includes a full course manual and timed, four-hour, 108-question, proctored certification exam, scheduled by PMI’s Exam Coordinator near the candidate's location (usually a testing center or college in the area). A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

 

Request Exam

Experienced professionals may choose to challenge the Certified Medical Office Manager certification exam for a $299 fee.

The Certified Medical Office Manager Exam challenge fee includes a basic exam guide and a timed, four-hour, 108-question, proctored certification exam, scheduled by PMI’s Exam Coordinator near the candidate's location (usually a testing center or college in the area). A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

Exam Request Form

Questions: Contact PMI

I've been a medical office manager for 15+ years and I learned new information every hour of this 4-day course. Very practical, informative. Essential for every medical office manager!

- Janine Havener

 

This class had added to my managerial skills and has helped enhance my knowledge of Healthcare finance and some additional healthcare laws. Awesome class.

Shondriques A. Smith-Slater, Ann Arbor, MI

 

I wish that all organizations could see the impact that could be made by having all their Management teams take the CMOM. This course is packed with so much information for managers.  It amazes me how many managers come through the course and were not aware of the laws that all need to know. 

Libby Purser, CHI, CMC, CMIS, CMOM

Supervisor, Health Information Manager
Dallas Diagnostic Association, Plano, TX

 

The CMOM certification provides opportunities for managers to gain the same level of understanding and knowledge necessary to perform their jobs and continuously expand knowledge and skills. This was a great opportunity to learn important information necessary to successfully lead their teams; especially from a compliance standpoint, it helped make sure that activities in the office are in compliance with local and federal laws, and to ensure patient safety.

CMOM provides up-to-date information necessary to lead the medical office safely and successfully.

Zorayma Barnard

Director of Operations – Primary Care
Florida Hospital Medical Group

 

I thought I knew everything I needed to perform my duties. This class was an eye-opener! I have been in my job for 10+ years and I can only wish I had taken the course back then. Incredibly valuable information no matter how much experience you have. Highly recommend.

Jacquelyn Arzooyan, Ann Arbor, MI

 

Very helpful course for anyone in leadership/management.

Jessica Smith, Ann Arbor, MI

 


Practice Management Institute® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Each year, thousands of medical office professionals look to PMI as a leading provider of continuing education and credentialing. These training programs have been hosted in leading hospitals, medical societies, and colleges across the U.S. for 36 years.


PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management. More than 20,000 people have earned one or more PMI certifications.

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