Certification Training

Certified Medical Office Manager (CMOM)®

CMOM teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Improve your decision-making and tactical skills. Are you ready? Take our free online assessment now.


CMOM teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Learn guidelines and examples that will improve decision-making and tactical skills. Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Linda D'Spain

CMPE, CMC, CMIS, CMOM, CMCO


Linda is President of her medical practice management consulting firm, D'Spain Consulting. She travels the country conducting national seminars, workshops and webinars and consulting with physician practices, hospitals and medical societies on healthcare reimbursement, documentation guidelines, procedural and diagnostic coding, financial management, human resources, medical office management and compliance with fraud and abuse, OSHA, and HIPAA. She has also served as an Independent Review Organization (IRO) for the Office of the Inspector General and consulted for the Texas Medical and Dental Boards.

With more than 30 years of experience in medical practice management, Linda has managed cardiology, cardiothoracic, vascular surgery, physical therapy, orthopedics, pediatric orthopedics, gynecology and reproductive endocrinology and large multispecialty group practices. She maintained broad responsibilities in business and clinical operations, financial management, governance and organizational dynamics, human resource management, marketing, customer service, compliance, information system management, mergers and acquisitions and risk management.

Linda has a degree in Business Administration and is a Board Certified Medical Practice Executive through the American College of Medical Practice Executives, a member of the San Antonio Medical Group Managers Association (MGMA) and has served as an advisory board member with PMI.

Candidates for CMOM certification should have a minimum of one year of experience working in a medical practice. Those with less than a year of experience should complete PMI’s Management & Leadership for the Medical Practice online course prior to enrollment.

The program includes a physical course manual, workbook exercises, exam review, and the four-hour timed exam, proctored in the candidate’s local community. A passing score of 70 percent or better is required to earn the CMOM certification. No supplementary reference materials are required to complete this program.

Candidates that have another certification through Practice Management Institute can earn 20 CEUs for course completion.

Practice Management
• Review of practice administration roles and responsibilities
• Facility, operational and time management
• Employee relations, laws and guidelines
• Employee handbook and business policies
• Administration of medical records and patient relations
• Labor regulations and reporting requirements
• Terminating the patient/provider relationship


Personnel Management
• Creating effective job descriptions, interviewing, and hiring tips
• Team building and managing conflicts
• Handling staff grievances, evaluations and performance issues
• Compensation and benefits packages attract talent and minimize turnover
• Proper maintenance of employee personnel files (e.g. Form I-9)
• Goal setting and conducting effective staff meetings
• Termination procedures and the exit interview


Financial Management
• Budget planning, cost analysis and forecasting
• Examining contracts and fee schedule
• Patient education, verification, and collections procedures
• Financial reporting, calculations, and controls
• Developing and maintaining a budget
• Revenue and cost accounting


Compliance Requirements
• MACRA and the Quality Payment Program
• HIPAA and OSHA compliance
• Implementing the OIG’s recommended compliance program
• Policies and procedures that inhibit fraud/abuse
• Identifying and controlling the risk of medical identity theft
• Legal protections and risk management guidelines


Managed Care Delivery System
• Physician credentialing and privileging
• Contract evaluation and negotiation
• Calculating the right patient-payer mix for your office
• Physician Utilization Committee review process
• Utilization review procedures and the PUC
• HMO, IPA, MSO, PPO definition, purpose and analysis
• Assigning an internal managed care coordinator
• Health insurance exchanges
• Value-based care models and quality metrics

Live Class

Attend instructor-led classroom sessions, hosted in select hospitals, healthcare organizations, medical societies and colleges across the U.S.

Live Certified Medical Office Manager classroom format includes a full course manual and timed four-hour proctored certification exam. A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

 

Live Webinar

Participate in the Certified Medical Office Manager course remotely with access to a series of ten live 90-minute instructor-led webinar sessions (limited availability). Live session attendance is not required; registered webinar participants can access the recordings online anytime 24-48 hours after the original recording date.

This format also includes a full course manual and timed, four-hour proctored certification exam scheduled by PMI’s Exam Coordinator in a testing center near the candidate’s location. A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

 

Online Training

Start the Certified Medical Office Manager online training program anytime with access to ten pre-recorded 90-minute instructor-led sessions.

 

The Certified Medical Office Manager on-demand format includes a full course manual and timed, four-hour proctored certification exam scheduled by PMI’s Exam Coordinator in a testing center near the candidate’s location. A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

Request Exam

Experienced professionals may choose to challenge the Certified Medical Office Manager certification exam for a $299 fee.

The Certified Medical Office Manager Exam challenge fee includes a basic exam guide and a timed, four-hour proctored exam, scheduled by PMI’s Exam Coordinator in testing centers near the candidate’s location. A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

Exam Request Form

The Certified Medical Office Manager (CMOM)® program has passed a thorough review process, ensuring that the materials are current and accurate, and testing standards are strictly enforced. Board and faculty members have real-world experience in all aspects of running a successful medical practice. Visit pmiMD.com for more information about PMI’s Advisory Board and Faculty.

“The CMOM certification provides opportunities for managers to gain the same level of understanding and knowledge necessary to perform their jobs and continuously expand knowledge and skills. This was a great opportunity to learn important information necessary to successfully lead their teams; especially from a compliance standpoint, it helped make sure that activities in the office are in compliance with local and federal laws, and to ensure patient safety.

CMOM provides up-to-date information necessary to lead the medical office safely and successfully.”

Zorayma Barnard
Director of Operations – Primary Care
Florida Hospital Medical Group

 

“I get to watch these people develop and grow in confidence and knowledge. You can just see the light bulb moment. No one has ever come out of a CMOM course saying, ‘I didn’t get my money’s worth.’ They’re astonished at all they learned in the course.“

Barbara Good
Physician Practice Advocate West
Virginia State Medical Association

 

“I think that all organizations benefit from having educated leaders. The CMOM course provides information that every manager in the medical field needs to know.“

Libby Purser
Supervisor, Health Information Manager
Dallas Diagnostic Association, Plano, TX


About PMI
Practice Management Institute® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Each year, thousands of medical office professionals look to PMI as a leading provider of continuing education and credentialing. These training programs have been hosted in leading hospitals, medical societies, and colleges across the U.S. for 35 years.

PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management. As of this printing, more than 20,000 people have earned one or more PMI certifications.

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