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How to Be the Best Medical Receptionist
Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Slight changes in the way your staff connects with new, established, and prospective patients can have dramatic results.
This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success. Participants will review difficult patient communication scenarios, address practice workflow challenges, understand the provider reimbursement cycle, and gain skills to improve collection efforts and enhance teambuilding.
Highlights:
- Maintaining a professional appearance and attitude
- Communicating information with tact and discretion
- Enhancing patient satisfaction and engagement
- Educating patients on practice policies
- Effective scheduling and insurance verification
- Gathering patient data and securing PHI
- Protecting patient confidentiality and preventing cyber-attacks
- Improving accuracy, organization, efficiency, and productivity
- Includes scripts for requesting payment of patient responsibility
Full Schedule
Program times are Central unless otherwise noted.
| Session | Date | Time | Instructor | |
| 1 | August 13, 2025 | 11.00 am - 2.00 pm | Lynn Robinson | |
| Fee: $239.00 | Register | |||
CEUs:
| PMI | 3 |
Who should attend: This program is designed for all who require knowledge of revenue cycle management in an outpatient healthcare setting and seek to improve their understanding of how elements of operations, documentation, billing and contracting intersect to improve payment success.
PMI's new Virtual Classroom experience is limited to 20 participants to allow for optimal interaction. Get your questions answered by the instructor in real time and build a network with your peers.
Registration includes live instructor led classroom instruction plus companion digital materials. A meeting link will be provided by email 2 or 3 days prior to the event.
About the Presenter
Lynn Robinson CMC, CMOM, HRMC
Lynn has been in the healthcare field for 30 years with experience in medical practice administration, finance, human resources, and pharmacy. Lynn is currently the Director of Physician Relations & Professional Education with the Medical Society of Delaware. Prior to that, she served as the Director of Administrative Services for Delaware Sleep Disorder Centers, overseeing operations for accounting, scheduling, human resources, and billing and worked for Delaware's largest hospital, Christiana Care Health Services, where she managed four physician timeshare offices. She is past President of the Delaware Medical Group Management Association and served on their Board of Directors. Lynn enjoys family, music, golf and the beach.