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Medical Front Desk Success
Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.
This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.
Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.*
Highlights:
- Enhancing the patient experience
- Communicating information with tact and discretion
- Protecting and securing PHI
- Improving accuracy, organization, and productivity
- Educating patients on practice policies
- Gathering and documenting patient information
- Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
- Collecting copays and verifying insurance information
Clear video/audio, secure encrypted web access (no downloads), in-session chats/breakout rooms, live study and mentoring sessions, access to session recordings anywhere in US and 190 countries.
Full Schedule
There are no programs scheduled at this time
| CEUs: | |
| PMI | 3 |
Online Learning Format Includes: Clear video/audio, secure encrypted web access (no downloads), in-session chats, and access to session recordings anywhere in US and 190 countries.
*Participants in this program are encouraged to turn on their webcams and fully engage with the instructor and their peers in this highly interactive program.
Who Should Attend
This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.
Prerequisites
This is a beginner-level course. New employees and their supervisors are encouraged to attend.
Materials
Digital companion materials will be provided with helpful resources and links for use beyond the classroom. No additional materials are required.
