Live Webinar Training

Get the benefits of live training on your desktop. Live Training includes instructor-led webinar sessions, plus access to the recorded sessions for up to six months after the original recording date. All program times are Central Time unless otherwise noted. Back to Live Webinar Training page.

Online Training Center

Medical Front Desk Success

Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.

This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.

Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.*


  • Enhancing the patient experience
  • Communicating information with tact and discretion
  • Protecting and securing PHI
  • Improving accuracy, organization, and productivity
  • Educating patients on practice policies
  • Gathering and documenting patient information
  • Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
  • Collecting copays and verifying insurance information

Clear video/audio, secure encrypted web access (no downloads), in-session chats/breakout rooms, live study and mentoring sessions, access to session recordings anywhere in US and 190 countries.

Log in instructions will be emailed to registrants a few days prior to the online event. Participants are encouraged to utilize the chat feature to ask questions during the presentation.

Full Schedule

Program times are Central unless otherwise noted.

SessionDate TimeInstructor
1July 30, 202409:00-10:30Lynn Robinson
2July 31, 202409:00-10:30Lynn Robinson
Fee: $239.00Register

Can't attend a live session? Register anyway and you'll receive a link to the recording by the next business day.


Online Learning Format Includes: Clear video/audio, secure encrypted web access (no downloads), in-session chats, and access to session recordings anywhere in US and 190 countries.

Who Should Attend

This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.This is a beginner-level course. New employees and their supervisors are encouraged to attend.


Digital companion materials will be provided with helpful resources and links for use beyond the classroom. No additional materials are required.