Live Webinar Training
Get the benefits of live training on your desktop. Live Training includes instructor-led webinar sessions, plus access to the recorded sessions for up to six months after the original recording date. All program times are Central Time unless otherwise noted. Back to Live Webinar Training page.
Management & Leadership for the Medical Practice
As healthcare has evolved, so has the role of the medical practice manager. Practice leaders must adapt to ever-evolving technological advances and regulatory changes while addressing routine managerial and operational challenges. Understanding the impact of governmental oversight and third party changes and effectively addressing these elements is essential for maintaining a thriving medical practice. Success requires a comprehensive approach, combining business acumen, healthcare expertise, effective communication and leadership skills.
Gain a firm grasp of practice finance and managing an organization’s workforce. Know how to implement fair employment practices and maintain compliance with regulatory agencies. Identify solutions for improving quality and patient satisfaction. Hone your leadership skills with techniques employed by successful managers for improving the practice's overall performance and boosting quality measures.
Highlights
- Recruiting, interviewing, and selection of team members
- Improving employee engagement and performance
- Complying with federal minimum requirements
- Facing an audit with confidence
- Identifying and minimizing sources of risk
- Impact of quality performance measures on reimbursement
Curriculum
Employee Relations
- Hire, develop, retain and motivate the team
- Conduct more effective performance reviews
- Implement policies in Employee Manual / Handbook
Regulatory Compliance
- Understand labor laws, Workers' Compensation, and OSHA
- Fraud and Abuse quality control
- HIPAA Privacy and Security standards
Financial and Risk Management
- Minimize the risk of injury and malpractice claims
- Protect cash flow
- Address overpayments and adjustments
Provider Reimbursement
- Managed care contract considerations
- Claims processing and patient collections
- Quality Payment Program (QPP) and Open Payments
Full Schedule
Program times are Central unless otherwise noted.
| Session | Date | Time | Instructor | |
| 1 | June 25, 2026 | 9:00 am-4:00 pm | Jan Hailey | |
| Fee: $349.00 | Register | |||
Participants in this program are encouraged to turn on their webcams and fully engage with the instructor and their peers in this highly interactive program. Can't attend a live session? Register anyway and you'll receive a link to the recording by the next business day. | ||||
CEUs:
| PMI | 6 |
Target Audience
This program is appropriate for team leaders, for those transitioning to a supervisory role, and for experienced office managers lacking healthcare specific experience or formal management training. It also serves as an excellent refresher course for experienced practice managers.
Recognition
Comments from past participants:
Thank you for the information provided. This was very helpful.
It was very informative.
Current and good information, presented well.
The instructor is very well informed and spoke clearly.
Benefits
Participants will learn how to successfully manage the day-to-day operations and responsibilities associated with managing a healthcare practice.
About the Presenter
Jan Hailey MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M
Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program.
Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.
Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.