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Optimizing the Patient Experience
A patient-focused culture is essential for the success of any healthcare organization. The connection between patient satisfaction and engagement, and health outcomes, has been established. Patient experience also has a profound impact on the practice's bottom line. It is an indicator for measuring quality in health care and current payment models provide incentives for providers and hospitals that successfully engage patients in their care. High-value, high-quality performance is rewarded by the payers with bonuses and payment increases. Optimizing the patient experience is not just the right thing to do; it is the smart thing to do.
Attend this session to gain tips and techniques for measuring patient satisfaction and boosting quality measures. Learn about tools that technology offers for enhancing patient engagement and employing communication strategies that maximize patient satisfaction and increase engagement. The instructor will explain the direct relationship between quality measures and reporting outcomes in easy to understand terms and review the impact of provider ratings systems such as Medicare Care Compare and the Provider Data Catalog. Learn what information is reported, how it is selected for public reporting, and how these ratings correlate with performance measures. Get the facts on Health Outcomes Survey (HOS) measures which are included in the Star Ratings for Medicare Advantage quality bonus payments.
Providing the highest quality of care fosters positive patient relations. Do not miss opportunities to involve patients and their caregivers through surveys and clinical engagement methods. An effective patient survey remains a valuable tool, allowing patients and their caregivers to grade their experience with your practice. Online word of mouth marketing and public complaints on social media provide for rapid dissemination of their opinions. Know how to develop a plan for skillfully addressing negative patient feedback and harnessing the power of positive reviews. Patient satisfaction can drive organizational improvement and lead to the adoption of standards that advance quality of care and increase value.
Highlights:
- Distinguishing between patient satisfaction and patient engagement
- Patient satisfaction surveys - development, implement, analyze
- Setting goals to impact the patient experience
- Planning for performance measure gains
- CMS' Framework for Health Equity
- QPP and Care Compare
Full Schedule
There are no programs scheduled at this time
CEUs:
| PMI | 3 |
A certificate for 3 PMI CEUs will be provided upon completion.
Can't attend a live session? Register anyway and you will receive a link to the recording by the next business day.
Who should attend?
Practice administrators, revenue cycle managers, healthcare providers, consultants, and patient facing staff members will benefit from this training. No prerequisites required. Class includes digital companion materials to serve as an ongoing resource.
