Certification Training

Prod ID: 121
Certified Medical Office Manager (CMOM)®

Grow your leadership and problem-solving skills in a medical office. This course will improve your confidence and value so you can take charge of administrative responsibilities and protect providers from risk. Take our FREE ASSESSMENT.


CMOM teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Learn guidelines and examples that will improve decision-making and tactical skills. Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Practice Management Institute® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Each year, thousands of medical office professionals look to PMI as a leading provider of continuing education and credentialing. These training programs have been hosted in leading hospitals, medical societies, and colleges across the U.S. for 36 years.

PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management. More than 20,000 people have earned one or more PMI certifications. Office management certification specific to Hematology & Oncology now available.

Linda D'Spain

CMPE, CMC, CMIS, CMOM, CMCO, CMCA-E/M


Linda is President of her medical practice management consulting firm, D'Spain Consulting. She travels the country conducting national seminars, workshops and webinars and consulting with physician practices, hospitals and medical societies on healthcare reimbursement, documentation guidelines, procedural and diagnostic coding, financial management, human resources, medical office management and compliance with fraud and abuse, OSHA, and HIPAA. She has also served as an Independent Review Organization (IRO) for the Office of the Inspector General and consulted for the Texas Medical and Dental Boards.

With more than 30 years of experience in medical practice management, Linda has managed cardiology, cardiothoracic, vascular surgery, physical therapy, orthopedics, pediatric orthopedics, gynecology and reproductive endocrinology and large multispecialty group practices. She maintained broad responsibilities in business and clinical operations, financial management, governance and organizational dynamics, human resource management, marketing, customer service, compliance, information system management, mergers and acquisitions and risk management.

Linda has attained all five PMI certifications. She also has a degree in Business Administration and is a Board Certified Medical Practice Executive through the American College of Medical Practice Executives, a member of the San Antonio Medical Group Managers Association (MGMA) and has served as an advisory board member with PMI.

According to the U.S. Bureau of Labor Statistics, jobs for certified medical office managers will increase by 20% by 2026.

As the baby boomer generation retires, there will be a high demand for certified managers.

With certification, you demonstrate managerial competency in the medical practice.

With the advanced knowledge you gain, you have the edge in the industry.

CMOMs can transition into and advance their careers in other supervisory roles.

Candidates for CMOM certification should have a minimum of one year of experience working in a medical practice. CMOM certification course registration includes a digital course manual, workbook exercises, exam review, and four-hour proctored exam. A passing score of 70 percent or better is required to earn the CMOM certification.

Those with less experience should consider the following training packages:

CMOM Basics bundle with CMOM certification course

CMOM Intermediate bundle with CMOM certification course

Are you ready? Take our free online assessment now.

Note: candidates that hold additional certifications through Practice Management Institute can earn 20 CEUs for completion of the CMOM course .

Candidates will learn advanced administrative concepts and processes to become a more knowledgeable and confident leader. Improve communication with providers, staff, third-party payers, patients, and business associates. Course materials include guidelines and examples designed to improve decision-making and tactical skills.

Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Certified Medical Office Manager

Practice Management

  • Review of practice administration role and responsibilities
  • Facility, operational, and time management
  • Review of practice administration roles and responsibilities
  • Facility, operational and time management
  • Employee relations, laws and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship
  • Risk Management and Quality Assurance
  • Sexual harassment, discrimination, and substance abuse

Personnel Management

Creating effective job descriptions, interviewing, and hiring tips

  • Team building and managing conflicts
  • Handling staff grievances, evaluations and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview
  • Physician and staff retention and motivation
  • Coping strategies for difficult employees
  • Leadership vs Management

Financial Management

  • Financial planning, calculations, and controls
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Accounts receivable, status and activity reporting
  • Developing and maintaining a budget
  • Revenue and cost accounting
  • Maximizing cash flow and controlling overhead
  • Cost analysis, forecasting, and new revenue streams

Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections, risk management, and compliance checklists

Managed Care Delivery System

  • Physician credentialing and privileging
  • Payer contract evaluation, negotiation, and termination
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization control techniques
  • HMO, IPA, MSO, PPO definition, purpose, and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care and quality metrics
  • Coordination of benefits
  • ACOs and Patient-Centered Medical Homes

Live Class

Attend instructor-led classroom sessions, hosted in select hospitals, healthcare organizations, medical societies and colleges across the U.S.

Live Certified Medical Office Manager classroom format includes a full course manual and timed, four-hour, 100-question, proctored certification exam. A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

Live Online Training

Participate in the Certified Medical Office Manager course remotely with access to a series of ten live 90-minute instructor-led webinars (limited availability). Attendance at all live sessions is not required; registered participants can access the recorded sessions online anytime within 24-48 hours after the original recording date.

This format also includes a physical manual, printable end-of-module quizzes with answer keys, and exam. The exam is a timed, four-hour, 100-question, proctored certification exam, scheduled by PMI's Exam Coordinator near the candidate's location (usually a testing center or college in the area). A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

Online Training

Start the Certified Medical Office Manager online training program anytime with access to ten 90-minute, instructor-recorded sessions.

The Certified Medical Office Manager online training format includes a physical course manual, printable end-of-module quizzes with answer keys, and timed, four-hour, 100-question, proctored certification exam, scheduled by PMI's Exam Coordinator near the candidate's location (usually a testing center or college in the area). A score of 70% or better is required to earn the CMOM certification. If a passing grade is not achieved on the first attempt, candidates may re-test for an additional fee.

Request Exam

Experienced professionals may choose to challenge the Certified Medical Office Manager certification exam for a $299 fee.

I can't say enough about the professionalism from PMI during my path to excellence in becoming a CMOM.  While I am happy that MultiCare Regional Cancer Center is part of a large healthcare organization, learning the components of your CMOM course has helped me to appreciate all that goes into managing a practice.  I have used the education components of your program daily in my leadership role and am so appreciative of you and your team for creating such an organized course.  While I am the first in the state of Washington to hold the title of CMOM-HEM/ONC, I am certainly talking it up to other leaders within my organization and I look to lead the way for many CMOMs to come.







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