Online Training Course

Management & Leadership for the Medical Practice

Receive expert guidance and tools to lead a high-performing medical office team. This course is a virtual toolkit for any current or aspiring medical office manager. It is a perfect precursor to the Certified Medical Office Manager (CMOM)® program.




360 min



Learn how to be a great practice leader and create a positive practice image with team motivation and patient engagement techniques designed to improve the practice's overall performance and quality measures. 

Medical Office Compliance

Understand labor laws and regulations
Establish ethics and ongoing compliance measures
Proper structuring and compliance of employee handbook

Practice Administration

Manage day-to-day operational responsibilities
Improve time management and effective communication skills
Identify and minimize sources of risk in the office

Employee Relations

Hire, develop and retain the team, and motivate across generations
Review of wage and salary administration guidelines
Conduct more effective performance reviews

Financial Management

Quality control, financial and risk management
Turn financial forecasting into patient-payer mix
Approaches that will protect positive cash flow

Managed Care Delivery System

A look at managed care contracts and the patient payer mix
Create a great patient experience for higher satisfaction
Quality performance measures and impact on future Reimbursement

Pam Joslin


Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice" results for your organization. She received her Master's in Management from University of Phoenix. She maintains memberships in professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry. Prior to joining the PMI Instructor team she was an Adjunct Instructor and served on three advisory boards at a community college in San Antonio.

Participants should have some background working in a medical facility with experience as a team lead or moving toward a supervisory role.

Other classes like this.

Medical Office Compliance

Medical Office Compliance

Certified Medical Office Manager (CMOM)<sup>®</sup>

Certified Medical Office Manager (CMOM)®