Online Training Course

Prod ID: 109
Management & Leadership for the Medical Practice

This course provides the foundational skills needed to lead a high-performing medical office team. This content is relevant for both current and aspiring medical office managers, and it is a perfect precursor to the Certified Medical Office Manager (CMOM)® program. Test your knowledge with our free assessment.




363 min



This course covers the responsibilities of managing a medical office. Learn the skills and acumen to become a great practice leader with team motivation and patient engagement techniques designed to improve the practice's overall performance and quality measures.


Medical Office Compliance

Understand labor laws and regulations
Establish ethics and ongoing compliance measures
Proper structuring and compliance of employee handbook


Practice Administration

Manage day-to-day operational responsibilities
Improve time management and effective communication skills
Identify and minimize sources of risk in the office


Employee Relations

Hire, develop and retain the team, and motivate across generations
Review of wage and salary administration guidelines
Conduct more effective performance reviews


Financial Management

Quality control, financial and risk management
Turn financial forecasting into the patient-payer mix
Approaches that will protect positive cash flow


Managed Care Delivery System

A look at managed care contracts and the patient payer mix
Create a great patient experience for higher satisfaction
Quality performance measures and impact on future Reimbursement


The instructor will also share tips for creating a positive practice image.

Pam Joslin


Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice" results for your organization. She received her Master's in Management from University of Phoenix. She maintains memberships in professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry. Prior to joining the PMI Instructor team she was an Adjunct Instructor and served on three advisory boards at a community college in San Antonio.

Participants should have some background working in a medical facility with experience as a team lead or moving toward a supervisory role.

"I actually used to be a CMC through PMI ( yes I did not renew yep huge mistake ) so I know how informative these classes are and how helpful they can be, and what a network of great people!!"

Carol House, Practice Manager II, Texarkana


"I feel like I'm learning a lot and enjoying the class."

Gina Felice, Credentialing Supervisor, Texarkana


“When I started in healthcare, my goal was to get a job in the front office for a year and move on to a different career path.

By taking that first step into the unknown, it led me down the road of success. In my 30 year journey, I developed a passion for health care and I believe it all started in the front office.”

"Go as far as you can see; when you get there, you’ll be able to see further.”  -Thomas Carlyle

Ada X Gonzalez, CMCO CMOM, VP Revenue Cycle, DHR Health

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