Establish policies and processes that support the administration and communication of financial responsibilities. Improve insurance data collection, eligibility verification, and patient communication.
If your office is caught up in a decreasing reimbursement cycle, it’s time for an AR intervention! Improve insurance data collection, eligibility verification, and patient communication and reduce payment problems that crush your bottom line. This program will help your office establish policies and processes that support the administration and communication of financial responsibilities. Adopt a process that measures and monitors collections efforts while remaining patient-centered.
Learn to detect and prevent embezzlement and fraudulent activities with end-of-month reports.
Understand your state’s prompt-pay laws to avoid problems and improve success.
Implement a fail-safe process to address payment before the patient arrives, when present in the office and post visit.
Ensure that your collections are handled ethically, efficiently and legally.
Review each stage of the revenue cycle and the unique staff roles and processes
Develop financial policies that provide clear, consistent direction for patients and staff
Discover obstacles to meeting your goals and how to overcome
Value of timely invoicing and the impact on your billing cycle
Dissect each stage of the collections process
Overview of AR management and collections
Steps for obtaining accurate patient information
Steps to educate patients on payment policies
Strategies to secure timely payment
Look at the true cost of statements to your operational budget
Receive instruction on the legal do’s and don’ts of telephone collections
Set benchmarks and goals for collections
Learn how to read an aging report
Rules and guidelines for extending professional courtesies
Strategies for handling difficult collections situations
The content covered in this course assumes a basic to intermediate understanding of collections and billing principles. No supplementary materials are required for this course.