Online Training Course

Prod ID: 133
Patient Collections and A/R Management

If your office is experiencing a decreased reimbursement cycle, it is time for an A/R management intervention!This program covers A/R as well as compliance and practice management efforts. Improve insurance data collection, eligibility verification, and patient communication and reduce payment problems that crush your bottom line.




180 min



Billing staff walk a fine line between promoting patient satisfaction and enforcing accurate, timely payment policies. This program will help your office establish policies and processes that support the administration and communication of financial responsibilities.

5 Reason to attend:

  1. Adopt a process that measures and monitors collections efforts while remaining patient-centered.
  2. Understand your state’s prompt-pay laws to avoid problems and improve success.
  3. Implement a fail-safe process to address payment before the patient arrives, when present in the office and post visit.
  4. Ensure that your collections are handled ethically, efficiently and legally.
  5. Learn to detect and prevent embezzlement and fraudulent activities with end-of-month reports.

Pam Joslin


Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice" results for your organization. She received her Master's in Management from University of Phoenix. She maintains memberships in professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry. Prior to joining the PMI Instructor team she was an Adjunct Instructor and served on three advisory boards at a community college in San Antonio.


  • Review each stage of the revenue cycle and the unique staff roles and processes
  • Develop financial policies that provide clear, consistent direction for patients and staff
  • Discover how to overcome obstacles and meet your goals
  • Value of timely billing and the impact on your revenue cycle
  • Dissect each stage of the collections process
  • Overview of A/R management and collections
  • Steps for obtaining accurate patient information
  • Steps to educate patients on payment policies
  • Strategies to secure timely payment
  • Look at the true cost of statements to your operational budget
  • Receive instruction on the legal do's and don'ts of telephone collections
  • Set benchmarks and goals for collections
  • Learn how to read an aging report
  • Rules and guidelines for extending professional courtesies
  • Strategies for handling difficult collections situations

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